Summary
Overview
Work History
Education
Skills
Timeline
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Raini Knight

Perryville,AR

Summary

Developed leadership, team management, and operational planning skills in fast-paced, team-oriented environment. Seeking to transition into new field, bringing focus on communication, problem-solving, and adaptability. Aims to contribute to dynamic team setting with strong foundation in leadership and operational excellence.

Overview

2
2
years of professional experience

Work History

Crew Leader/Trainer

Sonics Drive In
08.2023 - Current
  • Supervised team during peak hours to ensure efficient service delivery.
  • Trained new crew members on operational procedures and customer service standards.
  • Managed inventory levels and conducted regular stock checks for accuracy.
  • Implemented strategies to enhance speed of service while maintaining quality standards.
  • Resolved customer complaints promptly, improving overall satisfaction ratings.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Enhanced team efficiency by developing and implementing streamlined work processes for project execution.

Cold Line Team Member

Freddy's Frozen Custard & Steakburgers
06.2023 - 08.2023
  • Assisted in maintaining cleanliness and organization of cold line work area.
  • Learned proper food handling and safety protocols to ensure compliance.
  • Supported team by preparing ingredients for daily meal service.
  • Collaborated with colleagues to streamline food preparation processes.
  • Adapted quickly to changing priorities in a fast-paced environment.
  • Contributed to increased sales by recommending popular menu items and upselling additional sides or beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving menu items according to established recipes and guidelines.

Education

Perryville High School
Perryville, AR
05-2025

Skills

  • Crew oversight

  • Safety guidelines

  • Multitasking and organization

  • Crew management

  • Teamwork and collaboration

  • New hire training

  • Crew coordination

  • Documentation and reporting

  • Safety protocols and procedures

  • Verbal and written communication

  • Proactive problem-solving

  • Delegating work

Timeline

Crew Leader/Trainer

Sonics Drive In
08.2023 - Current

Cold Line Team Member

Freddy's Frozen Custard & Steakburgers
06.2023 - 08.2023

Perryville High School

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Raini Knight