Rainieri Castillo
Charlotte,USA
Summary
Hospitality professional with a strong focus on managing high-volume events and enhancing guest satisfaction. Known for effective teamwork and adaptability, consistently meeting dynamic service needs while fostering customer loyalty and positive feedback.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Sales Associate
Carolina Cooks Restaurant Equipment
Charlotte, USA
03.2025 - Current
- Leveraged knowledge of inventory and promotions to maximize sales opportunities.
- Guided customers in product selection to improve shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency.
- Delivered friendly assistance to customers in-store.
- Addressed customer inquiries and concerns to strengthen loyalty and satisfaction.
- Trained new associates on sales techniques and customer service best practices.
Catering Attendant
Temp position Group Ny
Manhattan, New York
10.2022 - 03.2025
- Served food and beverages to guests during events.
- Checked food temperatures to determine item doneness and promote food safety.
- Managed inventory by restocking supplies before and during events.
- Assisted kitchen staff with food preparation and plating as needed.
- Ensured cleanliness and organization of catering areas throughout shifts.
- Set up catering equipment and food stations for events.
- Worked with different events including food kitchens around new york.(Jarvits center, us open, bowery mission kitchen etc.)
Catering Attendant
Personal Touch
Manhattan, New York
09.2022 - 03.2025
- Delivered exceptional customer service during events, ensuring guest satisfaction and timely service.
- Set up banquet rooms according to event specifications, maintaining high standards of presentation.
- Assisted in serving food and beverages efficiently, adapting to changing guest needs throughout events.
- Collaborated with kitchen staff to coordinate meal timing and address dietary restrictions effectively.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
Education
Bachelor of Arts - Business Administration
Pontificia Catolica Madre Y Maestra
Santiago, Dominican RepublicSkills
- Client service
- Customer service
- Food safety
- Inventory management
- Time management
- Multitasking strength
- Problem-solving skills
- Teamwork and collaboration
- Reliable and punctual
- Outgoing personality
- Excellent people skills
- Listening skills
- Goal oriented
Certification
- New York Alcohol training
- Sexual harassment
- Violence in work area
- Back injury and injury prevention
Timeline
Sales Associate
Carolina Cooks Restaurant Equipment
03.2025 - Current
Catering Attendant
Temp position Group Ny
10.2022 - 03.2025
Catering Attendant
Personal Touch
09.2022 - 03.2025
Bachelor of Arts - Business Administration
Pontificia Catolica Madre Y Maestra