Rainnah Cruz
Bowling Green,MO
Summary
Experienced administrative assistant with a strong focus on delivering exceptional customer service. Thrives in fast-paced environments and possesses resilience to handle challenges with ease. Demonstrates excellent multitasking abilities and is self-motivated, ensuring tasks are completed accurately and on time. Comfortable working independently or collaboratively within a team to accomplish various clerical responsibilities.
Overview
6
6
years of professional experience
Work History
Server
Southside Bar and Grill
Bowling Green, MO
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Delivery Driver
Amazon
Bowling Green, MO
06.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Medical Receptionist
Pike County Memorial Hospital
Bowling Green, MO
08.2020 - 10.2021
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Administrative Assistant
North East Community Action Corporation, NECAC
Bowling Green, MO
03.2021 - 08.2021
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Updated details in company database by keying in customer contacts and delivery dates.
- Directed customer communication to appropriate department personnel.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Medical Assistant
Pike County Memorial Hospital
Bowling Green, MO
08.2020 - 01.2021
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
CNA - Certified Nursing Assistant
Maxim Healthcare Services
Jacksonville, NC
06.2018 - 09.2018
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
Education
Some College (No Degree) - Business Management
DeVry University
High School Diploma -
Damonte Ranch High School
06.2013
Skills
- Strong interpersonal skills
- Strong problem solver
- Schedule and calendar management
- Administrative duties
- Adaptive team player
- Technologically savvy
- Microsoft Office expertise
- Inbound and Outbound Calling
- Customer Service
Timeline
Server
Southside Bar and Grill
09.2024 - Current
Delivery Driver
Amazon
06.2024 - Current
Administrative Assistant
North East Community Action Corporation, NECAC
03.2021 - 08.2021
Medical Receptionist
Pike County Memorial Hospital
08.2020 - 10.2021
Medical Assistant
Pike County Memorial Hospital
08.2020 - 01.2021
CNA - Certified Nursing Assistant
Maxim Healthcare Services
06.2018 - 09.2018
High School Diploma -
Damonte Ranch High School
Some College (No Degree) - Business Management
DeVry University