Rainnah Cruz
Bowling Green,MO
Summary
Experienced administrative assistant with a strong focus on delivering exceptional customer service. Thrives in fast-paced environments and possesses resilience to handle challenges with ease. Demonstrates excellent multitasking abilities and is self-motivated, ensuring tasks are completed accurately and on time. Comfortable working independently or collaboratively within a team to accomplish various clerical responsibilities.
Overview
6
6
years of professional experience
Work History
Server
Southside Bar and Grill
09.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Delivery Driver
Amazon
06.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Medical Receptionist
Pike County Memorial Hospital
08.2020 - 10.2021
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Administrative Assistant
North East Community Action Corporation, NECAC
03.2021 - 08.2021
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Updated details in company database by keying in customer contacts and delivery dates.
- Directed customer communication to appropriate department personnel.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Medical Assistant
Pike County Memorial Hospital
08.2020 - 01.2021
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
CNA - Certified Nursing Assistant
Maxim Healthcare Services
06.2018 - 09.2018
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
Education
Some College (No Degree) - Business Management
DeVry University
High School Diploma -
Damonte Ranch High School
06.2013
Skills
- Strong interpersonal skills
- Strong problem solver
- Schedule and calendar management
- Administrative duties
- Adaptive team player
- Technologically savvy
- Microsoft Office expertise
- Inbound and Outbound Calling
- Customer Service
Timeline
Server
Southside Bar and Grill
09.2024 - Current
Delivery Driver
Amazon
06.2024 - Current
Administrative Assistant
North East Community Action Corporation, NECAC
03.2021 - 08.2021
Medical Receptionist
Pike County Memorial Hospital
08.2020 - 10.2021
Medical Assistant
Pike County Memorial Hospital
08.2020 - 01.2021
CNA - Certified Nursing Assistant
Maxim Healthcare Services
06.2018 - 09.2018
High School Diploma -
Damonte Ranch High School
Some College (No Degree) - Business Management
DeVry University
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