Summary
Overview
Work History
Education
Skills
Timeline
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Raistlin Hopper

Kent,USA

Summary

Versatile and results-driven professional with a proven track record in delivering exceptional customer service, adept time management, effective team leadership, and impactful training. With over 5 years of experience in customer and employee service, more than 3 years of leadership experience managing teams of up to 10 individuals, and nearly 2 years of experience as an Amazon Point of Contact (TOM and OPS). Brings a comprehensive skill set and a commitment to excellence.

Overview

5
5
years of professional experience

Work History

Transportation Associate (POC)

Amazon Logistics
08.2023 - Current
  • Performed and oversaw the safe and efficient operation of an average of 8 powered assets, the compliance of up to 66 amazon container assets, and the completion 20+ Inbound/Outbound transactions a shift.
  • Completed comprehensive training in CDL A, POC, and advanced defensive driving techniques
  • Proficient in various TAM adjacent tasks such as Quip, SIM submission, AAP cases, SoS/EoS calls, AUSTIN deliverables and audits, staffing, SODA's, and labor management
  • Demonstrated leadership in team management, proactive incident response, and driving process improvement initiatives; oversaw an average of 4+ TA's per shift.
  • Graduated from the T3AD academy along with the CE4Ops:L3 learning path. Committed to learning and actively seeking further training.

Learning Ambassador

Amazon Logistics
10.2021 - 08.2023
  • Ensured strict adherence to standard work, universal procedures, and company policies across all levels: trainees, associates, and management
  • Conducted instructional demonstrations on equipment usage, computer programs, and specialized processes, maintaining alignment with company standards for up to 15 associates at once.
  • Facilitated comprehensive associate onboarding, including new hire orientation, site tours, specialized training, and ongoing mentoring.
  • Managed re-certification and refresher courses, ensuring compliance with legal requirements, company policies, and updates to standard procedures
  • Maintained up-to-date knowledge by researching and reviewing company policies, procedures, and standards, ensuring the quality and relevance of training materials
  • Demonstrated versatility by cross-training in 17 out of 18 available processes, providing effective mentoring, training, and conducting audits to uphold quality standards.

Retail Associate / Member Services

Sam's Club
12.2019 - 09.2021
  • Provided knowledgeable and personable service to members, fostering customer loyalty, satisfaction, and driving membership sales
  • Welcomed members warmly and assisted with product inquiries, concerns, and overall shopping experience, while actively promoting memberships
  • Maintained the sales floor and displays, ensuring a visually appealing environment by regularly monitoring and taking corrective actions such as restocking and reorganizing merchandise
  • Demonstrated versatility by cross-training in 9 out of 10 departments, offering leadership and support across all teams as needed and providing training where necessary
  • Actively listened to and addressed minor customer complaints, effectively resolving issues to enhance overall customer satisfaction.

Education

Bachelors in Information Technology (Cyber Security) -

SNHU
MANCHESTER, NH
08.2024

GED -

Highline College
SEATTLE, WA
01.2022

Skills

  • Computer Proficiency (Expert)
  • Customer Service (Expert)
  • Microsoft Office Suite (Experienced)
  • Time Management (Experienced)
  • Problem-Solving (Experienced)
  • Incident Reporting (Experienced)
  • Area Organization (Experienced)
  • Training and Development (Experienced)

Timeline

Transportation Associate (POC)

Amazon Logistics
08.2023 - Current

Learning Ambassador

Amazon Logistics
10.2021 - 08.2023

Retail Associate / Member Services

Sam's Club
12.2019 - 09.2021

Bachelors in Information Technology (Cyber Security) -

SNHU

GED -

Highline College

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Raistlin Hopper