Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Sean A. Flores

Albuquerque,NM

Summary

Dynamic bilingual professional with extensive experience in property and rental management, including expertise in driving sales and enhancing customer satisfaction at Urban Self Storage. Skilled in developing and executing innovative marketing strategies, building strong client relationships, and optimizing operational efficiency. Proficient in Microsoft Office Suite and adept at leveraging technology to streamline processes and improve service delivery. Strong commitment to customer service and account management excellence.

Overview

7
7
years of professional experience

Work History

Property Manager

Urban Self Storage
Rio Rancho, USA
08.2022 - Current
  • Maintained customer satisfaction and efficient daily operations, addressing inquiries and resolving issues to ensure seamless service,
  • Generated sales by securing 50+ new storage accounts and 20+ U-Haul rentals per month through targeted marketing initiatives,
  • Handled cash and check transactions, processed daily deposits averaging $10,000, and managed delinquent accounts to recover 95% of overdue balances.

Rental Agent

Enterprise Rent-A-Car
Rio Rancho, USA
04.2021 - 08.2022
  • Utilized sales strategies to rent vehicles, while promoting fuel and insurance add-ons for higher earnings.
  • Built and maintained strong relationships with new, frequent, and business clients to enhance customer loyalty,
  • Closed out rental contracts efficiently, ensuring all terms were met and payments processed accurately.

Customer Service Rep.

Safelite Solutions
Rio Rancho, USA
08.2017 - 09.2018
  • Handled sales and customer service calls per day for global insurance companies, providing timely and accurate assistance to clients.
  • Trained in 3+ procedural and educational software systems, ensuring compliance with client policies and procedures.
  • Assisted 50+ customers monthly with filing vehicle damage claims, guiding them through the process to ensure accurate and efficient submissions.
  • Delivered exceptional customer service by addressing 75+ inquiries weekly and resolving issues related to claims and policies.

Education

Some College (No Degree) - AP, CAD Courses

Central New Mexico Community College
Albuquerque, NM
01-2019

High School -

V. Sue Cleveland High School
Rio Rancho, New Mexico
01.2018

Skills

  • Bilingual: Spanish/English,
  • MS office suite,
  • Property management,
  • Employee relations and Management,
  • Product Demo, Upselling & Contract

Awards

JROTC Knights of Columbus Patriotism Award

Timeline

Property Manager

Urban Self Storage
08.2022 - Current

Rental Agent

Enterprise Rent-A-Car
04.2021 - 08.2022

Customer Service Rep.

Safelite Solutions
08.2017 - 09.2018

Some College (No Degree) - AP, CAD Courses

Central New Mexico Community College

High School -

V. Sue Cleveland High School

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Sean A. Flores