RAISSA PEARL FERNANDES
Breaux Bridge,Louisiana
Summary
Dynamic professional with extensive experience in customer service and sales at Travco Holidays PVT. Ltd. Proven ability in point-of-sale operations and effective communication, consistently resolving customer complaints and enhancing satisfaction. Recognized for developing training materials that improved team performance and implementing strategies that boosted sales efficiency.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
11
11
years of professional experience
Work History
Cashier, Kitchen Staff
Zeus in River Ranch
Lafayette, LA
02.2025 - 06.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
Senior Sales Representative
Travco Holidays PVT. Ltd, Travel Agency
Margao, Goa, India
10.2016 - 05.2024
- Assisted clients with inquiries and documentation for attestation of Portuguese nationality.
- Resolved customer complaints promptly, ensuring high levels of satisfaction.
- Supported travel arrangements by coordinating necessary documentation and services.
- Developed training materials for junior sales representatives on best practices for closing deals.
- Monitored competitor activities to identify potential threats or opportunities in the marketplace.
- Implemented innovative approaches to improve overall efficiency of the sales department.
- Coached junior staff members on effective communication techniques when dealing with customers.
- Analyzed data from sales reports to determine areas of improvement within the sales process.
- Supported upper management in creating strategic plans to achieve company goals.
- Negotiated terms of sale with customers to maximize profits.
Beautician
Reflection's Salon
Colva, Goa, India
09.2014 - 10.2015
- Executed cashier duties, ensuring accurate transactions and customer satisfaction.
- Provided kitchen support by preparing meals and maintaining cleanliness.
- Assisted customers with inquiries and service requests to enhance experience.
- Conducted client consultations to assess preferences for services and products.
- Adhered strictly to safety protocols while performing treatments.
- Provided a variety of skin care treatments such as facials, waxing, bleaching and threading.
- Ensured customer satisfaction by providing quality services in a timely manner.
- Applied makeup professionally including special occasion looks such as weddings or proms.
- Performed manicures and pedicures with precision and speed.
- Assisted customers in selecting suitable cosmetics, creams and lotions based on their skin type.
Education
High School Diploma -
Chennai Senior Secondary School
Chennai, Tamil Nadu03-2015
GED -
Our Lady of Carmel High School
Carminagar, Goa India03-2012
Skills
- Point-of-sale operation
- Cash handling
- Customer service
- Price checking
- Transaction balancing
- Inventory management
- Sales reporting
- Team collaboration
- Effective communication
Languages
English, Hindi, Konkani
Disclaimer
(Raissa Pearl Fernandes)
ADDITIONAL QUALIFICATION
- Completed Course of 2 Months in Computer Application with Excellent performance.
- Completed Course of 2 Months in daily ERP9 with Excellent performance.
- Completed Course of 2 Months in Desktop Publishing with Excellent performance.
Languages
English
Professional
Hindi
Native/ Bilingual
Timeline
Cashier, Kitchen Staff
Zeus in River Ranch
02.2025 - 06.2025
Senior Sales Representative
Travco Holidays PVT. Ltd, Travel Agency
10.2016 - 05.2024
Beautician
Reflection's Salon
09.2014 - 10.2015
High School Diploma -
Chennai Senior Secondary School
GED -
Our Lady of Carmel High School
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