RAIVYNN SMITH
Las Vegas
Summary
As a dedicated professional with developed skills in fast-paced; in-person and digital environments, focusing critical thinking, effective communication and problem-solving. I have demonstrated ability to adhere to guidelines, manage high volumes of customer interactions and tasks, ensuing positive experiences. Known for reliability and adaptability, with swift capacity to learn and apply new skills. I am committed to harnessing these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Content Moderator
Telus International
Las Vegas, NV
04.2025 - 11.2025
- Reviewed and evaluated user-generated content for compliance in community guidelines
- Identifying then taking action against violations for inappropriate or suspicious activities
- Utilizing moderation tools to assess videos, comments, and livestreams for violations while consistently maintaining performance metrics for accuracy and efficiency
Customer Service Chat Representative
Telus International
Las Vegas, NV
01.2025 - 04.2025
- Assisted customers with inquiries regarding products, services, or technical issues through live chat
- Utilized CRM software to document customer interactions ensuring accurate information regarding products, services and technical issues maintaining clear and professional grammar throughout customer interactions
- Collaborated with team members to identify and address the root causes of technical or product issues ensuring successful problem resolution across all channels
Customer Service Agent
FedEx
Las Vegas, NV
09.2023 - 01.2025
- Assisted customers with packaging, measuring, weighing, creating shipments, and print orders accurately providing quotes for print jobs
- Coordinated with colleagues to efficiently process large shipments and print jobs, ensuring timely delivery and maintaining equipment and inventory
- Assisted in training new team members on customer service protocols and software tools including inventory, package handling and printing software
Passenger Service Agent
Worldwide Flight Services
Las Vegas, NV
02.2023 - 09.2023
- Assisted passengers with ticket sales, check-in processes and baggage, ensuring compliance with safety
- Accurately processed travel documents verifying identification maintaining security protocols before boarding
- Resolved passenger issues regarding flight reservations, seating, and baggage with empathy and efficiency
- Maintained accurate records of flight information to provide timely updates to passengers
Prestige Beauty Advisor
Ulta Beauty Inc.
Las Vegas, NV
07.2022 - 02.2023
- Provided personalized consultations and demonstrations on cosmetics and skincare products
- Assisted in inventory management, ensuring product availability and organization on sales floor
- Maintained a clean and organized store environment to promote positive customer experiences
- Processed customer transactions and credit card sales, ensuring accuracy in cash handling and register operations
Passenger Service Agent
G2 Secured Staff
Los Angeles, CA
12.2021 - 06.2022
- Provided assistance to passengers, ensuring smooth check-in processes by monitoring ticket counters and self-service kiosks, and accurately pre-screening boarding passes and documents
- Coordinated team schedules and break times, efficiently communicating with supervisors to address operational needs and resolve issues within assigned areas
- Delivered essential information, including directions and flight details to passengers in high pressure environments responding to security alarms as needed
Education
High School Diploma -
Downey High School
Downey, CASkills
- Assertiveness
- Customer service
- Strong attention to detail
- Microsoft Office, Word, Adobe
- Planning and coordination
- Problem identification
- Source utilization
- Interpersonal Communications
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Team building
Timeline
Content Moderator
Telus International
04.2025 - 11.2025
Customer Service Chat Representative
Telus International
01.2025 - 04.2025
Customer Service Agent
FedEx
09.2023 - 01.2025
Passenger Service Agent
Worldwide Flight Services
02.2023 - 09.2023
Prestige Beauty Advisor
Ulta Beauty Inc.
07.2022 - 02.2023
Passenger Service Agent
G2 Secured Staff
12.2021 - 06.2022
High School Diploma -
Downey High School