Raiyan Ikkeri
Framingham,USA
Summary
Technical Program Manager driving AI innovation at enterprise scale with over 7 years of experience in managing complex SaaS programs. Currently leading GPU-accelerated machine learning systems, including LSTM and transformers, alongside clinical decision automation initiatives. Proven success in securing $80M in enterprise contracts and generating $4M in new AI product revenue, with three production systems supporting over 1 million members. Expertise in Agile/Scrum methodologies and JIRA, with a strong background in the healthcare domain.
Overview
7
7
years of professional experience
Work History
Senior Technical Program Manager
RxAdvance
Southborough, Massachusetts
04.2024 - Current
- Led enterprise client RFP program securing $80M+ multi-year contract through competitive market analysis and strategic value positioning.
- Spearheaded AI innovation strategy, leading company's transformation into AI-first healthcare platform with three production ML systems serving 1M+ members.
- Architected and deployed GPU-accelerated LSTM/transformer model system for predictive member disease identification, enabling early intervention workflows to improve member outcomes.
- Architected end-to-end Prior Authorization automation system using LlamaIndex and fine-tuned small language models; automating clinical decision workflows and reducing processing time by 70%.
- Led AI-powered analytics platform development (Python, Flask, Azure OpenAI); eliminated manual reporting workflows and reduced analytics turnaround from days to real-time, saving 500+ hours annually.
- Generated $4M incremental revenue through product innovation; defined technical architecture and go-to-market strategy for new AI-powered offerings.
Technical Program Manager II
RxAdvance
Southborough, Massachusetts
04.2022 - 04.2024
- Coordinated 15+ API integrations and SSO implementations with Fortune 50 companies; managed dependencies, and achieved 100% on-time delivery across all initiatives.
- Delivered 5 high-impact member portal features (electronic reimbursement, secure messaging, live chat, financial assistance tools, cost-comparison algorithms) through agile execution; increased member satisfaction by 12%.
- Drove cross-functional data analytics suite, delivering 50+ Tableau dashboards for population health, product usage, and pharmacy spend insights; improved operational efficiency by 30%.
- Executed benefit plan optimization strategy, reducing annual administrative costs by 10%, while achieving a 20% year-over-year customer satisfaction improvement.
- Spearheaded multi-channel engagement program portfolio with 15+ campaigns (phone, mail, SMS); increased mail-order medication adoption by 30%, and reduced member churn metrics.
- Delivered quarterly and annual PBM performance reviews to executive leadership covering financial, member experience, and clinical metrics; informed strategic planning decisions.
Technical Program Manager
RxAdvance
Southborough, Massachusetts
04.2020 - 04.2022
- Led the Aria Cloud Platform implementation across 11+ distinct programs (2 state Medicaid agencies, 1 large employer group, and 8 exchange); maintained 100% on-time delivery and SLA compliance.
- Grew the existing client base by 60% through exceptional program execution and customer advocacy; achieved over 95% client satisfaction, with a 100% contract renewal rate.
- Designed and deployed prior authorization renewal automation system, reducing administrative costs by 10% and saving $3M annually across enterprise clients.
- Translated customer requirements into detailed technical specifications for 50+ product enhancement items; coordinated roadmap execution and prioritization with engineering teams.
- Designed and deployed 75+ real-time claim monitoring dashboards with risk alerts and operational KPIs using Tableau; enabled proactive anomaly detection, and operational transparency.
Technical Business Analyst
RxAdvance
Southborough, Massachusetts
03.2019 - 04.2020
- Executed end-to-end benefit design onboarding program for the Aria Cloud Platform across three state Medicaid agencies; managed implementation timelines, and stakeholder coordination through production go-live.
- Configured and validated plan benefit designs, formularies, and utilization management decision trees with 100% accuracy; ensured regulatory compliance, and system specifications met requirements.
- Designed user access management workflows with automated account provisioning and password reset; reduced manual administration overhead by 40%.
- Developed 300+ ad-hoc and periodic SQL-based reports for executive leadership and client analytics; provided data insights supporting strategic operational planning.
Education
Master of Science - Engineering Management
Northeastern University
Boston, Massachusetts, MA05-2018
Bachelor of Science - Electronics And Communications Engineering
HKBK College of Engineering
Bangalore, India05-2016
Skills
- Program Management & Technical Leadership: Agile/Scrum, JIRA (dashboards, JQL querying, team coaching), roadmap planning, cross-functional leadership, risk management, dependency orchestration, KPI tracking
- AI/ML & Technical Architecture:
Python, GPU-accelerated computing, LSTM/transformer models, LlamaIndex, fine-tuning language models, Azure OpenAI, Flask, REST APIs, microservices, event-driven systems, distributed systems, end-to-end software lifecycle
- Data Engineering & Analytics:
SQL (Oracle PL-SQL), Tableau, real-time data pipelines, ETL workflows, reporting automation, analytics platform development - Healthcare Domain Expertise:
PBM operations, benefit design, prior authorization workflows, healthcare compliance, claims processing, clinical decision automation
Timeline
Senior Technical Program Manager
RxAdvance
04.2024 - Current
Technical Program Manager II
RxAdvance
04.2022 - 04.2024
Technical Program Manager
RxAdvance
04.2020 - 04.2022
Technical Business Analyst
RxAdvance
03.2019 - 04.2020
Master of Science - Engineering Management
Northeastern University
Bachelor of Science - Electronics And Communications Engineering
HKBK College of Engineering