Raj Durgam
Germantown,MD
Summary
Computer Engineer with over 15 years of experience in enhancing computer systems and optimizing infrastructure. Demonstrated expertise in diagnostics and technical problem-solving. Skilled in Microsoft and OS X platforms, with foundational knowledge of Unix systems.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist - Lead
Office of the Chief Technology Officer
Washington, DC
03.2023 - Current
- Dploy Windows 11 for staff, ensuring seamless OS migrations.
- Coordinated with onsite DCPS POC on asset management issues.
- Assisted DCPS faculty with IT-related issues to ensure operational continuity.
- Set up and maintained all DCPS peripherals to support daily operations.
- Managed endpoint provisioning and deployment packages for Windows.
- Collaborated with Endpoint team to create enrollment packages for Windows and Mac.
- Collaborated for JAMF adoption as centralized management for Apple Macs and devices.
- Provided service as needed for all DCPS computers, ensuring optimal performance.
- Create documentation and process flow for team members.
System Analyst
Bashir Hamid LLC.
New York, NY
12.2021 - 01.2023
- Operated as a private contractor on need basis.
- Provided on-site and remote support via Cisco WebEx and VPN to troubleshoot technical issues.
- Set up LAN & WAN for a visual effects studio located in New York City.
- Scheduled weekly backups for on-prem Mac and Windows computers.
- Performed troubleshooting of Windows and Mac laptops and backup of all systems.
- Performed data migration using cloud services.
- Maintained licensing and asset tags of all equipment and documentation.
- Train oncoming system engineers and create documentation and procedures.
System Analyst
National Institute of Health
Bethesda, MD
10.2020 - 06.2021
- Provided application support for deployments across various National Institutes of Health branches
- Tested and deployed desktops and various applications
- Created new workflows for software updates and kept up with compliance
- Managed and maintained support for mobile devices
- Streamlined deployment for applications via self-service for Windows and Mac platforms.
System Engineer
Medical Science Computing
Bethesda, MD
04.2009 - 04.2020
- Administrator for Microsoft SCCM
- Updated and resolve any issues with public key certificates for SSH logins in AD
- Used SPLUNK utility to monitor network outages, transfer rate, and create incidents for any latency
- Set up automated reports for any failing nodes, backups, forced logins, and virus detection
- Installed and configured Windows Server 2012 R2
- Oversee application management and disk management
- Oversaw asset management
- Provided reports for tracking, ordering, and procurement
- Acted as point person for MDM and active sync for all mobile devices
- Utilized working knowledge of UNIX, Security, and web applications
- Supported WebEx connectivity.
Skills
- MCSE
- JAMF Administrator
Certification
- JAMF Casper Certified Administrator, 2016
- RedHat System Administrator (RHSA 1), 2016
- Microsoft Certified Systems Engineer, 2004
Timeline
IT Technical Support Specialist - Lead
Office of the Chief Technology Officer
03.2023 - Current
System Analyst
Bashir Hamid LLC.
12.2021 - 01.2023
System Analyst
National Institute of Health
10.2020 - 06.2021
System Engineer
Medical Science Computing
04.2009 - 04.2020
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