Raj Patel

Summary

Product Owner and Business Systems professional with 7+ years of experience translating complex operational and customer workflows into scalable, system-driven solutions. Strong background partnering with engineering, operations, compliance, and data teams to define requirements, prioritize backlogs, and deliver measurable business impact in fast-paced, regulated environments.

Overview

years of professional experience

Work History

Systems Engineer / Product Owner

Knights of Columbus

New Haven

01.2023 - Current

Owned end-to-end operational workflows across cloud and platform systems, acting as the primary product owner for multiple internal solutions.
Partnered with engineering to translate business needs into user stories, acceptance criteria, and delivery plans.
Prioritized work by balancing customer impact, operational efficiency, compliance, and technical feasibility.
Maintained current- and future-state workflow documentation to support system design and stakeholder alignment.
Delivered platform improvements resulting in a 20% increase in system reliability through automation and process optimization.
Developed and implemented system architectures to enhance operational efficiency and data management.

Platform Support Coordinator / Business Systems Analyst

The Trade Desk

New York

01.2021 - 01.2023

Supported high-volume operational platforms, gathering requirements and assisting with prioritization of system enhancements.
Collaborated with engineering and SRE teams to refine requirements and support agile delivery cycles.
Monitored platform performance and contributed to post-release evaluations and continuous improvement initiatives.
Coordinated cross-functional teams to resolve client issues and enhance service delivery.
Developed and implemented streamlined processes to improve operational efficiency and client satisfaction.
Analyzed client feedback to identify areas for service improvement, driving strategic initiatives.

Technical Support Analyst

TD Bank

Wallingford

01.2017 - 01.2021

Supported mission-critical systems in a fast-paced environment, documenting workflows and identifying recurring operational issues.
Diagnosed and resolved technical issues for end-users across various banking applications.
Collaborated with cross-functional teams to enhance system performance and user experience.
Developed and maintained comprehensive documentation for troubleshooting procedures and best practices.
Implemented process improvements that reduced ticket resolution time and increased user satisfaction.

Education

Bachelor of Science - Computer Science

Southern Connecticut State University

New Haven, CT

12.2020

Skills

Product Ownership

Business Systems Analysis
Customer Journey Mapping
Workflow Optimization
Agile/Scrum
PRDs
User Stories
Backlog Prioritization
Stakeholder Management
Systems Integration
Post-Release Evaluation

Continuous improvement
System troubleshooting
Technical writing
KPI tracking
Project planning
Product strategy
Product lifecycle management
Product roadmaps
Data-driven decision making
Teamwork and collaboration
User story creation

Timeline