Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
Timeline
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Raj Rosan

Raj Rosan

Atlanta,GA

Summary

Dynamic hospitality professional with three years of experience in restaurant operations and team leadership, dedicated to enhancing guest experiences and operational efficiency. Proven expertise in supervising high-end dining environments, training staff, and addressing customer concerns to boost retention and satisfaction. Currently pursuing an MSc in Management and Data Analytics, integrating analytical skills with a strong foundation in hospitality practices. Skilled in human resources and event management, consistently driving improvements in service quality and team performance across diverse settings.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front of House

The Broadmoor
Colorado Springs, CO
06.2022 - 06.2023
  • Supervised daily operations in high-end dining outlets, ensuring top-tier service and guest satisfaction.
  • Trained and mentored new hires in hospitality standards and service protocols.
  • Handled customer concerns promptly, leading to increased guest retention.
  • Assisted with staff scheduling and inventory monitoring.
  • Developed and maintained detailed financial reports for food and beverage operations.

Food & Beverage Operations

Metro Mirchi
Bhagalpur, India
07.2021 - 05.2022
  • Delivered efficient service during peak hours, improving the table turnover rate.
  • Actively promoted menu specials, and increased average check value.
  • Maintained cleanliness, stock levels, and coordinated with kitchen staff.
  • Implemented cost-saving measures in order to maximize profits without compromising quality or service levels.
  • Ensured all guest expectations were met and exceeded by actively checking in with customers and quickly correcting issues.

Food & Beverage Operations

Holiday Inn
Jaipur, India
01.2021 - 06.2021
  • Supported banquets and event service teams, ensuring timely and professional delivery.
  • Managed guest inquiries and reservations for dining services.
  • Organized inventory of food, beverages, and supplies needed for daily operations.
  • Managed the dining room layout to maximize the efficiency of staff members.
  • Created and implemented strategies to increase customer satisfaction with food and beverage services.

Food & Beverage Intern

Sheraton Grand Bengaluru Whitefield Hotel & Convention Center
Bengaluru, India
11.2018 - 03.2019
  • Participated in training sessions on topics related to hospitality operations in all the departments.
  • Gained hands-on experience across various food and beverage outlets.
  • Developed a foundational understanding of customer service, point of sale operations, and teamwork.
  • Computed bills, collected payments, and made change for guests.
  • Led daily shift briefings to motivate employees, and address issues or inefficiencies.

Education

Master of Science - Management And Data Analytics

University of North America
Fairfax, VA
06-2025

Degree - B.Sc In Hospitality And Hotel Administration

Guru Nanak Institute of Hotel Management
Kolkata, INDIA
11.2020

Skills

  • Restaurant and F&B Operations Management
  • Team leadership and staff scheduling
  • Guest service excellence and upselling
  • Human Resources support and recruitment
  • Event Planning and Execution
  • Digital marketing and SEO
  • Data analysis and Microsoft Excel expertise
  • POS system and inventory management
  • Complaint resolution and service recovery
  • Leadership and staff training
  • Event coordination and banquet service
  • Social media campaign management
  • Financial acumen and budget management
  • Crisis management and decision-making
  • Time management and prioritization
  • Market research and consumer insights
  • Tech-savvy with hospitality software
  • Training and Development

Certification

  • Diploma in Human Resource
  • Food Safety Management
  • Google Analytics Certification
  • Fundamental of Digital Marketing
  • Certificate of Advance Excel workshop
  • Robotics and science innovation workshop

Accomplishments

  • Star Intern Award
  • Employee of the Month and Quarter
  • Certificates of Appreciation

Affiliations

  • Travel & Culinary Exploration
  • Event Planning & Coordination
  • Technology & Innovation
  • Nature Exploration & Photography
  • Digital Marketing & Content Creation

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Front of House

The Broadmoor
06.2022 - 06.2023

Food & Beverage Operations

Metro Mirchi
07.2021 - 05.2022

Food & Beverage Operations

Holiday Inn
01.2021 - 06.2021

Food & Beverage Intern

Sheraton Grand Bengaluru Whitefield Hotel & Convention Center
11.2018 - 03.2019

Master of Science - Management And Data Analytics

University of North America

Degree - B.Sc In Hospitality And Hotel Administration

Guru Nanak Institute of Hotel Management

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