Rajaa Elhajji
Queens,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Financial Advisor
World Financial Group Wfg
06.2023 - Current
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
Professional Taxi Driver
Uber And Lyft
04.2022 - Current
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Upheld high standards of cleanliness, sanitation, and service.
- Maintained log of daily trips to keep accurate records of fares and destinations.
Dental Office Manager
Astoria Quality Dental
10.2012 - 08.2020
- Maintained patient data with required regulatory chart documents.
- Supervised and led team of dental hygienists and support staff of 6.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used data entry skills to accurately document and input statements.
Travel Agent
Trust Travel And Tours
01.2009 - 11.2011
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
Education
No Degree - Business Administration
Queensborough Community College of The City University of New York
Oakland Gardens, NYBachelor of Accountancy - Accounting And Business Management
Pigier
Casablanca Morocco06.1999
Skills
- Payroll Preparation and Processing
- Bill Payment and Recordkeeping
- Proactive and Self Motivated
- Staff Training
- Friendly, Positive Attitude and Good Work Ethic
- Computer Skills, Microsoft Office Word, Microsoft Excel
- Proficient in Adobe Software
- Time Management
- Quality Control
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Italian
Full Professional
English
Full Professional
Timeline
Financial Advisor
World Financial Group Wfg
06.2023 - Current
Professional Taxi Driver
Uber And Lyft
04.2022 - Current
Dental Office Manager
Astoria Quality Dental
10.2012 - 08.2020
Travel Agent
Trust Travel And Tours
01.2009 - 11.2011
No Degree - Business Administration
Queensborough Community College of The City University of New York
Bachelor of Accountancy - Accounting And Business Management
Pigier