Rajay Thorpe
Brooklyn,USA
Summary
Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service
Fulton Sandbox
Brooklyn, NY
03.2017 - 10.2024
- Delegating responsibilities and supervising business operations
- Handle cash, credit or check transactions with customers
- Ensured that each customer received outstanding service by providing a friendly environment
- Organized packages according to type, size, destination, and other specifications.
- Checked all outgoing shipments to ensure accuracy of contents.
- Ensured compliance with postal regulations regarding hazardous materials handling.
Security Officer
Allied Universal Security Services
Long Island City, New York
01.2023 - 02.2024
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
Customer Service Representative
PLS Check Cashing
Brooklyn, NY
08.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Processed a variety of monetary transactions including withdrawals, deposits, transfers, check cashing.
- Performed daily banking activities such as deposits, withdrawals, transfers and check cashing.
- Processed customer transactions, including deposits, withdrawals, check cashing, and money orders.
Bartender/Server
Madison Square Garden Co
New York, NY
11.2021 - 08.2022
- Greeting customers
- Maintain a tidy clean work area
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Part Time Driver Helper
UPS
Brooklyn, NY
09.2019 - 03.2020
- Loading and unloading company products
- Assisting with unloading of the delivery vehicle at the end of each shift
- Loaded and unloaded cargo from vehicles.
- Provided assistance to drivers with loading and unloading packages and other materials.
- Used hand truck to deliver heavy or multiple packages to business and residential locations.
Intern
Camba
Brooklyn, NY
10.2017 - 06.2019
- Engaged with customers/clients
- Provide service and met sales target
- Eager to learn new things and work with various departments in the company
- Gained excellent verbal and written communication skills
Education
High School Diploma -
Skills
- Social Media
- Account Management
- Live chat support
- Customer Engagement
- Shipment Tracking
- Report Writing
- Fire safety training
- Security Guard License
Key Qualifications
- Excellent communication skills and an ability to multitask.
- Outstanding customer service
- Strong organizational skills with ability to carry out tasks with minimal supervision.
- Extremely dedicated and team oriented.
- Capable of fast learning and time management.
Timeline
Customer Service Representative
PLS Check Cashing
08.2023 - 12.2023
Security Officer
Allied Universal Security Services
01.2023 - 02.2024
Bartender/Server
Madison Square Garden Co
11.2021 - 08.2022
Part Time Driver Helper
UPS
09.2019 - 03.2020
Intern
Camba
10.2017 - 06.2019
Customer Service
Fulton Sandbox
03.2017 - 10.2024