Summary
Overview
Work History
Education
Skills
Certification
Current City
DOB
Passportnumber
H1B Visa Validity
Work Preference
Timeline
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Rajendran Ravi

Rajendran Ravi

Release Manager
Chicago,IL

Summary

IT Release Manager with 13+ years of overall experience in IT worked in various roles in offshore – Onsite model in critical infrastructure Production/Application support & DevOps Release and change Management. Certified in ITIL v3, IBM AIX System Admin and AWS Cloud Practitioner, has good hands-on experience in IT service management and expertise in DevOps Release Management process and its tools such as Jenkins, GitHub, etc. Detail-oriented Release Manager focused on providing defect-free products to clients. Working closely with development, QA and business teams to accomplish goals and exceed customer expectations. Effective at building and deepening productive relationships with all product stakeholders. Skilled at guiding operations, supporting deployments and implementing quality control standards. Analytical problem-solver with excellent judgment and a detail-oriented nature.

Overview

16
16
years of professional experience

Work History

Release Manager

Cognizant Technology Solutions, CTS
02.2017 - Current
  • Coordinated scheduled releases and updates.
  • Organized training sessions for team members on new features and functionalities released, increasing their expertise and confidence in handling customer queries or issues related to the launch.
  • Maintained version control systems meticulously, ensuring accurate tracking and easy rollback capabilities when necessary.
  • Coordinated testing efforts across various departments to validate release readiness, ensuring high-quality products before deployment.
  • Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
  • Collaborated with cross-functional teams to ensure successful product launches, incorporating valuable feedback from stakeholders.
  • Enhanced communication between development and operations teams for smooth releases, minimizing downtime and disruptions.
  • Facilitated post-release debriefs with team members to identify areas of improvement, driving continuous process refinement over time.
  • Developed robust contingency plans for unforeseen challenges, ensuring minimal impact on project delivery and customer satisfaction.
  • Proactively managed stakeholder expectations throughout the release cycle by providing timely updates on progress and addressing concerns promptly.
  • Developed comprehensive release documentation for seamless handoff to support teams, improving end-user satisfaction post launch.

Production Support Analyst

Cognizant Technology Solutions, CTS
11.2008 - 01.2017
  • Developed comprehensive documentation to support knowledge transfer among team members, reducing reliance on specific individuals.
  • Managed change requests efficiently to minimize disruptions to ongoing production processes while maintaining high-quality standards.
  • Contributed to successful project delivery by coordinating resources, managing deadlines, and aligning expectations among stakeholders.
  • Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
  • Responsible for defining & tracking the day to day activities of the production support team.
  • Monitors system performance and coordinates resolution of all application alerts. Maintain associated production reports and logs.
  • Work on Issue coordination from initiation to resolution including root cause analysis, Service Improvement plans & Service transformations to automate day to day tasks.

Education

Bachelor of Science - Mathematics

Madras University
07.2008

Skills

  • Leading teams
  • Deployment Strategies
  • Developing relationships
  • Quality Control Standards
  • Software Development Lifecycle
  • Release scheduling
  • Managing releases
  • Collaborating with stakeholders
  • Working with vendors
  • Release planning
  • Agile Methodology
  • Managing schedules

Certification

  • Amazon Web Services, AWS Certified Cloud Practitioner, 2021
  • EXIN Netherlands, ITIL V3, 2010
  • NIIT, DIT – Diploma in Information Technology, 2009
  • IBM, AIX Certified System Admin 6.1, 2016
  • Cognizant Academy, India, RHEL Fundamentals, 2011

Current City

Schaumburg, IL

DOB

06/04/1988

Passportnumber

U4736621

H1B Visa Validity

07/15/2026

Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Timeline

Release Manager

Cognizant Technology Solutions, CTS
02.2017 - Current

Production Support Analyst

Cognizant Technology Solutions, CTS
11.2008 - 01.2017

Bachelor of Science - Mathematics

Madras University

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Rajendran RaviRelease Manager