Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Rajene Montgomery
Desoto,TX
Summary
Overview
7
years of professional experience
1
Certification
Work History
Austin Independent School District
K-12 Teacher/Parent Support Specialist
01.2023 - Current
Job overview
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Designed and implemented assessments to measure student progress in English language learning.
- Skilled at coordinating documentation, leading workshops and updating newsletters and social media with latest information for parents.
- Knowledgeable about school and district procedures, compliance requirements and program plans
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
Allied Universal Security Services
Unarmed Security Officer
03.2022 - 02.2023
Job overview
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Completed full building and grounds patrols to spot and investigate concerns.
Texas Health Presbyterian Hospital
Food Service Worker/Driver Manager
04.2020 - 02.2022
Job overview
- Delivered food in insulated bags to maintain hot and/or cold temperature.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Planned optimal routes to deliver multiple food orders per trip and achieve strong performance of 80% ratings.
AdaptHealth LLC
Call Center Representative
02.2018 - 05.2020
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved highest satisfaction rating of 75% through proactive one-call resolutions of customer issues.
McDonald's Restaurant
Assistant Manager
05.2016 - 01.2018
Job overview
- Directed and led over 20 employees yearly, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving 20% in sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Education
Austin Community CollegeAustin, TX
ELAR/Social Science Teaching Reading from Teacher Education, Multiple Levels
05.2024
University Overview
University of North TexasDenton, TX
Bachelor Of Science from Human Development And Family Studies
12.2022
University Overview
Skills
- Customer Service
- Exceptional written and verbal communication skills
- Familiarity with childcare guideline
- Computer skills, including MS Office including Excel, Word, Outlook, Spreadsheets Excel proficiency
- Schedule creation and maintenance
- Social skills development
- Hospital standards
- First Aid/CPR
- Account Payable Systems
- Family Advocacy
Affiliations
Affiliations
4th Vice President of Austin Council PTA
- The vice president shall be responsible for scholarships and hospitality; and preside in the absence of the president (in their designated order)
Certification
- Security Officer II, Allied Universal Services - July 2022-Current
Timeline
K-12 Teacher/Parent Support Specialist
Austin Independent School District
01.2023 - Current
Unarmed Security Officer
Allied Universal Security Services
03.2022 - 02.2023
Food Service Worker/Driver Manager
Texas Health Presbyterian Hospital
04.2020 - 02.2022
Call Center Representative
AdaptHealth LLC
02.2018 - 05.2020
Assistant Manager
McDonald's Restaurant
05.2016 - 01.2018
Austin Community College
ELAR/Social Science Teaching Reading from Teacher Education, Multiple Levels
University of North Texas
Bachelor Of Science from Human Development And Family Studies
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