Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Rajesh Gaikwad

Morrisville,NC

Summary

Director of Project & Program Management with expertise in aligning technology and resources to meet business objectives and drive complex project success. Proven track record of assembling skilled teams across 30+ state agencies in the Regulatory, Workers Compensation, Unemployment Insurance, and Public Utilities sectors. Adept at defining processes, and managing program schedules, budgets, and deliverables to achieve high customer satisfaction. Skilled negotiator of contracts and statements of work, contributing to multi-million dollar revenue growth for new and existing business ventures.

Dynamic Director with extensive experience in strategic planning and team leadership, consistently achieving company growth through the development of efficient operational strategies. Recognized for exceptional problem-solving and decision-making abilities that effectively influence key stakeholders. Proven track record of delivering innovative solutions that align with organizational goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Director - Professional Services (PMO)

Tyler Technologies
Durham, North Carolina
09.2017 - Current
  • Supervised a diverse team of over 30 experts to execute regulatory and licensing projects worth $250K to $10M.
  • Directed execution of regulatory projects aligning with established budgets and timelines.
  • Standardized processes to enhance efficiency and project outcomes.
  • Build strong customer relationships, and function as a point of contact for customer escalations; help manage and guide risk and issue mitigations.
  • Facilitated negotiations for SOWs and contract agreements while finalizing cost proposals, ensuring successful project acquisitions within a $270K-$10M range.
  • Standardized multi-product stream estimation workflows through iterative improvements.
  • Fostered collaboration across cross-functional teams to enhance operational efficiency.
  • Developed tailored mentoring programs to support project manager growth.
  • Implemented automated systems, significantly reducing configuration workload by 150%.
  • Directed 508 Compliance team to secure VPAT certification.

Deputy General Manager

HCL America Inc.
Cary, NC
01.2010 - 08.2016
  • Managed resource fulfillment for Google Inc. from June 2016 to August 2017.
  • Led a team of senior project managers and technical architects to fulfill resource needs for Google.
  • Implemented changes to the hiring process to drastically improve the resource count placed at Google, from 37 resources to 249 resources in 13 months.
  • Build relationships with Google Program Managers across different departments, such as human resources, software asset management, IT support, and supply chain management, to identify resource needs and develop business.
  • Established strong relationships with program managers, resulting in direct single-source support contracts and gathering intelligence, which provided a head start on upcoming resource needs.
  • Negotiated SOWs for managed services contracts and resource fulfillment, bringing in revenue of over $20M.
  • Optimized hiring processes, enabling faster resource identification exceeding competitor benchmarks.
  • Managed the Commonwealth of Virginia, Employment Security Agency, contract valued at $36.3M, with an estimated effort of 420K hours.

Group Project Manager | Senior Project Manager | Project Manager

HCL America Inc.
Cary, NC
02.1998 - 12.2009
  • Oversaw execution of multi-million-dollar projects across more than 13 state agencies.
  • $3.4M project with over 62K hours for the State of Washington, Department of Labor and Industries.
  • $2.8M project with over 33K hours for the State of Connecticut's Department of Labor, Employment Commission.
  • $1.8M project for the State of New Hampshire Employment Security, Environmental Services, and Administrative Agency.
  • $1.8M project with over 20K hours for the State of New York Department of Public Utilities Commission.
  • $750K project for the State of Tennessee, Department of Children's Services.
  • $1.6M project for the State of Georgia, Department of Revenue.
  • $800k project for the State of Florida Department of Education.

Education

Bachelor’s Degree - Electrical and Electronics

Mumbai University
Mumbai, India

Skills

  • Program management
  • Strategic planning
  • Strategies and goals
  • Contract management
  • Project management
  • Team leadership
  • Budget management
  • Stakeholder engagement
  • Customer relationship management
  • Cross-functional collaboration
  • Hiring and retention
  • Process improvement
  • Business development
  • Risk management
  • Technical Competencies: Oracle SQL Server Crystal Reports Visual Basic ASP IBM FileNet IDM Desktop IBM FileNet Capture IBM FileNet Workflow IBM FileNet Image & Content Services

Certification

  • IBM FIleNet Certified
  • PMP - 2004 through 2009

References

References available upon request.

Timeline

Director - Professional Services (PMO)

Tyler Technologies
09.2017 - Current

Deputy General Manager

HCL America Inc.
01.2010 - 08.2016

Group Project Manager | Senior Project Manager | Project Manager

HCL America Inc.
02.1998 - 12.2009

Bachelor’s Degree - Electrical and Electronics

Mumbai University

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Rajesh Gaikwad