Rajesh Rao

• Own Product Tech Roadmap and enablement lifecycle for VoIP, IPCC, UCaaS, SBCaaS, UC Management Platform, specialized partner product suites, and AI-enabled Wholesale collaboration offers (BroadWorks, Webex for BroadWorks, Subscription,Webex Suite, Webex Cloud Contact Center, Devices and AI)
• Held primary partner product growth responsibility across Americas, APJC, and Rest of World accounts, with solutions deployed across Service Providers AT&T, Verizon, CenturyLink, Comcast, Charter, Cox, NTT, Telstra, Optus, TPG, DT, Orange, Telefonica, Vodafone, MTN, STC, Bell, Rogers, Telus, and America Movil to name a few.
• Scaled Webex Wholesale with consistent quarter-over-quarter outperformance, double-digit YoY AOV growth, and double-digit growth in attach rates and pipeline velocity from a $200M+ AOV / ARR base Business Unit that has over 60m seats.
• Expanded Wholesale RTM to include UCaaS + CCaaS offer for service-provider partners and opening a new revenue segment attacking small and mid-market.
• Translate service-provider and Distributor needs into product specs, high-quality technical user stories, seamless service flows, provisioning workflows, billing models, API lifecycle-management capabilities, and repeatable commercial motions.
• Define reference architecture and finalize critical design documents with Engineering while leading multi-workstream launches across architecture, GTM, sales, customer experience, legal, pricing, support, and executive stakeholders.
• Manage delivery risks, issues, corrective actions, and schedule/resource scope changes from RFI/RFP through solution architecture, contract alignment, launch, adoption, renewal, and operational readiness.
• Provide Tier 2 support and partner directly with Network Engineering and Information Technology teams to maintain platform stability, scale, and launch readiness.
• Prototype AI agents, Call flows, media and voice streaming, and build usage simulators in lab environments to validate roadmap ideas and improve partner-facing support and automation workflows.
• Drove operational excellence through process improvements, enhancing efficiency across multiple departments.

• Led product development and solution delivery for global service-provider customers building carrier-grade Unified Communications products for Verizon, AT&T, BT, Rogers, Comcast, TWC, Telstra, Telenor, Cable Onda, Charter, Gamma, and Softbank.
• Aligned customer needs, technical details, roadmap tradeoffs, and business impact across product, engineering, account, and executive teams.
• Directed architecture, integration, implementation governance, and customer communication for regulated telecom and cloud communications launches.
• Expanded strategic account portfolio by turning bespoke carrier requirements into reusable design patterns and scalable collaboration platform capabilities.

• Grew from early engineering/product leader to VP Product Development, overseeing 200+ engineers across multiple locations and product delivery for carriers, MVNOs, cable operators, media companies, and enterprises.
• Launched B2B and B2B2C cloud/mobile platforms for mobile data services, custom app stores, TV Everywhere, second-screen experiences, self-care, unified communications, and partner APIs.
• Delivered high-scale, multi-party integrations across billing systems, OSS/BSS workflows, OEMs, network partners, content providers, device variants, streaming providers, media CMS, and API platforms.
• Led product and architecture work for Cable , Media and Telecom Companies
• Balanced custom services and reusable platform strategy to accelerate time to market, improve deployment simplicity, and increase customer value.

Built IEEE 716-based product features as a software engineer on the product team, including compilers, interpreters, runtime system modules, drivers, feature enhancements, and platform porting for connected and constrained defense system environments. C/C++/Java