Rajesh Reddy Gangasaram
Hartford,CT
Summary
With around 9 years of experience as a Salesforce Developer and 7 years in the healthcare industry, I hold 5 active Salesforce certifications and continue to pursue additional relevant certifications. I have worked across Service, Sales, Marketing, and Health Clouds applications throughout my career. I have handled multiple projects, primarily using Aura and Lightning Web Components (LWC) for the UI, and have experience working with both declarative and programmatic solutions based on project requirements, created service Agents and successfully deployed to Production.
I have supported applications, managed Salesforce Organizations, and successfully deployed from Developer Sandboxes to Production. My contributions have been recognized by both managers and coworkers over the years. I have provided solutions, worked on Proof of Concepts (POCs) as needed, and been involved in design, code reviews, and provided best practices and efficient solutions. I encourage my peers and take feedback to continuously improve. My passion for learning new technologies and skills remains a constant driving force in my career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SENIOR SALESFORCE DEVELOPER
Aetna
04.2023 - Current
- Company Overview: A CVS Health Company
- Building Service based application for CSR's working in Aetna which is having access to 360 view of Medicare, Commercial and Individual Members and Providers info on Aura Framework
- Followed best practices from Shared Service Team (COE) for every single functionality
- Lead team and involved in every part of grooming and PI (planning Increments) planning's, involved in 27 PI planning's till date
- Understand requirement from business angle and provided best inputs and got appreciations from Business for every POC which is done
- Covered every Apex Test classes up to 90% and followed best practices
- Worked on Plan sponsor restriction (PSR) feature to hide and show data based on type of CSR Internal or External
- Used Lightning Flows to skip most part of code, used screen based and auto launched flows wherever required to overcome Apex and Lightning component
- Converting Process Builders and Apex Triggers to Flows wherever there is scope
- Created Lightning app pages, record pages, page layout and compact layouts, Member and Provider as different views
- Mainly worked on functionalities like Claims, Benefits, Find Provider and PCP changes
- Created LWC components wherever scope is possible and refactored code and help to reduce system performances
- Involved in production support for 3 months and had good understanding of how CSR's are using application, implemented few observations in application to provide better user experience
- Improved data quality by implementing validation rules and customizing page layouts in Salesforce
- Successfully migrated legacy systems to Salesforce platform, ensuring seamless integration between systems
- Collaborated with cross-functional teams to gather requirements and deliver tailored Salesforce solutions
- Optimized day-to-day operations through creation of workflow rules, approval processes, and process builders
- Reduced manual data entry for sales team by automating processes using Apex triggers and classes
- A CVS Health Company
- Building Service based application for CSR's working in Aetna which is having access to 360 view of Medicare, Commercial and Individual Members and Providers info on Aura Framework
SALESFORCE DEVELOPER
Spry Info Solutions, Inc.
06.2016 - 03.2023
- Involved in two different applications, one is based on Visual-force page and other based on lightning
- VF page-based application have users around 200+ and used by internal employees
- Actively involved with Business analysts, other developers, involved in enhancement of business modules using Standard and Custom Objects, formula logic, APEX classes, Triggers, Test Methods and writing SOQL queries
- Experience working Sales Cloud, Account, Contact, Campaign, Lead, Opportunity, Quotes, Workflow and Approvals
- Developed internal application for recruiting team on Aura Framework, gathered requirements with business and provided best inputs
- Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in application
- Used Jira to keep track of time for development and maintain tickets
- Good experience with various testing approaches such as Unit testing, Functional Testing, Integration testing and Regression testing
- Created various profiles and configured permissions based on organizational hierarchy requirements
- Perform detailed analysis of business and technical requirements and developed Apex classes using other Platform based technologies like Visual Force, Force.com IDE
- Implemented Web-to-lead to track and solve leads from website
- Designed, Implemented, and deployed Custom objects, Page layouts, Custom tabs, Components, and S-Control to suit to application needs
- Spearheaded efforts towards achieving higher levels of compliance with necessary certifications like HIPAA and GDPR by implementing proper data management policies within the Salesforce platform
- Configured security settings and access controls within Salesforce orgs, safeguarding sensitive data from unauthorized access
- Proactively identified opportunities for process improvement, recommending and executing strategic initiatives to drive performance enhancements throughout the organization
- Supported organization-wide change management initiatives pertaining to the adoption of new features or enhancements within the Salesforce platform
- Contributed to increased sales team efficiency with streamlined lead assignment rules within Salesforce CRM
- Developed customized reports and dashboards for various departments, enabling better decision making
Education
MASTER OF SCIENCE - ELECTRICAL ENGINEERING
California State University Fullerton
Fullerton, CA05.2016
BACHELOR OF SCIENCE - ELECTRONICS AND COMMUNICATION ENGINEERING
JNTU Hyderabad
Hyderabad, India05.2013
Skills
- Salesforce CRM, Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Communities,
- Apex programming, VF, Lightning Web Components,
- Process Builder, Workflow Rules, SOQL, and SOSL
- REST API integration, Salesforce Integration,
- AutoRABIT, GitHub, Workbench, Data Loader, Visual Studio, and AppExchange
- Agentforce, AI and Einstein GPT,Salesforce Flow Automation
- Security management
- Low-Code Development, Prompt Engineering, Analytical skills, Critical thinking, and Creativity
- User Management & Security, Dashboard & Report Building
- Process Automation, Adaptability & Continuous Learning, Agent force Experience
Certification
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified AI Associate
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
WEBSITE, PORTFOLIO AND PROFILES
- Https://www.linkedin.com/in/rajesh-gangasaram-a2881719a
- Https://www.salesforce.com/trailblazer/innovative32
Timeline
SENIOR SALESFORCE DEVELOPER
Aetna
04.2023 - Current
SALESFORCE DEVELOPER
Spry Info Solutions, Inc.
06.2016 - 03.2023
MASTER OF SCIENCE - ELECTRICAL ENGINEERING
California State University Fullerton
BACHELOR OF SCIENCE - ELECTRONICS AND COMMUNICATION ENGINEERING
JNTU Hyderabad
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