Rajeshwari Anegouni

• Led end-to-end requirements lifecycle for cross-functional healthcare initiatives in insurance, including elicitation, analysis, documentation, and verification of business and functional requirements aligned with Medi-Cal regulations and managed care objectives.
• Experience working with State education agency reviewing, analyzing, and evaluating user requirements, operational procedures, and problems to automate processing and/or to improve existing computer systems.
• Ensured operational effectiveness by assisting in strategic and business planning, including business, financial, and operational goals and objectives definition as well as feasibility studies.
• Developed comprehensive Business Requirements Documents (BRDs), use cases, and process flows to support new feature rollouts, regulatory reporting upgrades, and internal operational enhancements.
• Used Atlassian JIRA, Confluence, and Microsoft Visio to manage user stories, document workflows, and track issue resolution across sprints in an Agile environment.
• Experience with the requirements management software Modern Requirements.
• Acted as the primary liaison between business stakeholders and IT, managing the intake, documentation, and resolution of system requests, including enhancements to eligibility verification and outbound data submissions.
• Recognizes and proactively manages scope and expected benefits across the organization’s strategic initiatives and process improvements
• Assisted in operational readiness process by reviewing transitional activities and associated documentation for completion prior to initiative implementation, including operational reports, turnover documentation, departmental policies and procedures and job aids
• Assisted in the review of reports and data for pattern identification, special cause variation identification, trend analysis, or other techniques; prepare and deliver summaries, recommendations, or alternatives of the analyzed information.
• Led the development and execution of UAT and functional test plans; coordinated test efforts with QA teams and business users, ensuring thorough validation of system changes prior to production release.
• Experience with Salesforce Marketing Cloud (SFMC). Familiarity with APIs and system interactions; comfortable participating in technical discussions.
• Leveraged Modern Requirements 4DevOps to capture, structure, and manage business and system requirements while maintaining traceability within Microsoft Azure DevOps.
• Performed advanced data analysis using SQL and Tableau to investigate system defects, validate submission files, and evaluate performance metrics; recommended actionable improvements based on findings.
• Managed data analysis and validation, performing data mining, cleansing, mapping, and dictionary management using SQL and MS Excel.
• Oversaw timely and accurate outbound data transmissions to federal and state entities, supporting compliance, audit readiness, and reconciliation efforts.
• Experience with Case Management system to manage case- related information effectively to improve service delivery by providing easy access to vital information.
• Led and mentored junior Business Analysts (BA I/II), providing guidance on requirements gathering, data research, and documentation best practices in alignment with NY state standards.
• Supported major initiatives including system consolidations, reporting automation, and member portal enhancements; partnered with IT to ensure seamless integration and delivery.
• Provided SME support across multiple lines of business, interpreting Medi-Cal policies and applying health plan operational knowledge to solution design and delivery.
• Authored status reports and executive summaries, ensuring enterprise-level visibility into departmental progress, risks, and timelines.

Key Achievements:

• Spearheaded business analysis efforts for a statewide modernization project that reduced Medicaid application processing time by 30%, directly benefiting underserved populations and improving continuity of care.
• Streamlined UAT testing across multiple stakeholders, cutting release cycles by 20% and improving post-deployment stability.

• Directed process improvement projects for Walmart’s supply chain, logistics, and retail operations.
• Conducted detailed requirement gathering and stakeholder interviews to develop Business Requirement Documents (BRDs), use cases, and user stories for enterprise-wide system upgrades and process improvements.
• Collaborated cross-functionally with IT, finance, inventory, and compliance teams to ensure solutions met business needs, supported strategic goals, and complied with regulatory standards—mirroring the role’s responsibility of bridging business and IT.
• Designed and coordinated user acceptance testing (UAT) strategies, test case development, and defect tracking using JIRA, ensuring smooth releases and minimizing post-launch issues across multiple departments.
• Utilized SQL, Excel, and Tableau to perform complex data analysis that informed reporting dashboards, identified operational bottlenecks, and supported KPI-driven decision-making.
• Partnered with cross-functional stakeholders to elicit, analyze, and document business, functional, and non-functional requirements using standardized templates and documentation tools in Modern Requirements 4DevOps.
• Managed communication pipelines between business teams and IT, including tracking service requests, system changes, and resolution timelines.
• Provided mentorship and guidance to junior analysts on documentation, system navigation, and process understanding, contributing to team development and business continuity.
• Supported cross-departmental integration projects, including system enhancements and onboarding of new tools and features, ensuring end-user adoption and minimal disruption to operations.
• Regularly delivered updates to senior leadership, highlighting process inefficiencies, change impacts, and proposed optimization strategies in alignment with corporate priorities.

Key Achievement: Improved issue resolution time by 40% through enhanced business-IT collaboration workflows and data validation practices.

• Gathered, analyzed, and documented business requirements by conducting interviews, workshops, and discussions with business users, SMEs, and IT teams to align with business objectives.
• Translated business needs into technical requirements and solutions across fulfillment, logistics, and vendor systems in a high-paced Agile environment.
• Developed Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) to ensure a clear scope and traceability of business needs.
• Created use cases, user stories, and acceptance criteria for Agile development teams, enabling efficient implementation of solutions.
• Conducted gap analysis, ensuring compliance with system regulations.
• Designed process flow diagrams using Visio to visualize data flow, system interactions, and reporting mechanisms, improving operational efficiency.
• Conducted SWOT analysis, impact assessments, risk analysis, and cost-benefit analysis to guide decision-making for system implementations.
• Managed data analysis and validation, performing data mining, cleansing, mapping, and dictionary management using SQL and MS Excel.
• Led User Acceptance Testing (UAT), ensuring seamless system functionality and compliance with requirements.
• Built predictive dashboards and analytical models using SQL, Python, and Tableau, enabling operational improvements and executive-level insights.
• Designed and managed UAT cycles, tracked defects via JIRA, and worked with development teams to deploy fixes and new features with minimal downtime.
• Facilitated cross-department collaboration to drive resolution of bottlenecks and ensure successful implementation of analytics tools and automated workflows.
• Participated in daily Scrum meetings, backlog grooming, sprint planning, and retrospective discussions to enhance project execution.
• Created artifacts and milestone roadmaps for inception and elaboration phases, ensuring structured project execution.
• Managed project schedules, deadlines, and resource allocation using MS Project, improving visibility and coordination among teams.
• Conducted impact analysis and requirement traceability mapping, ensuring all functional and system requirements were met.
• Facilitated client interviews and requirement validation sessions to understand business workflow and refine implementations.
• Developed training materials and user guides, ensuring business users could efficiently adopt tools.
• Mentored peers and junior analysts in data storytelling, technical writing, and documentation standards.

Key Achievement:
Developed a predictive fulfillment insights tool that reduced processing delays by 30% and aligned operations with logistics and engineering teams.