RAJKUMAR PERUMAL
E-commerce Manager, Order Management ,Fulfillment, Team Leader , Software Engineer, Data analytics, Loyalty Program
Singapore,North East
Summary
- SUMMARY:
- Masters in Computer Application with 12.7 years of experience in Refurbished Hard Drive, E-commerce, Gift Card, Loyalty Rewards points industry managed various key aspects of IT and Operations, Catalogue / Category management ,Order Management / fulfillment, Vendor/ Inventory management, Digital marketing and Marketing research.
- Strong experience in understanding of Refurbished Hard Drive, Consumer Electronics, Loyalty Reward points program, Gift cards & stored value programs.
- Proven expertise in managing many teams
- Experience in dealing Multiple Clients and Corporate for B2B & B2C Business
- Result-driven, organized, self-motivated team-player with excellent interpersonal skills
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
Work History
ADVANCED SOFTWARE ENGINEER
ONE PLUS 3 PTE.LTD
Singapore, Singapore
03.2018 - Current
- IT and Operation:
- Full hands-on Operations, Server setup, Offline and Online Machine Setup & Troubleshooting of Hard Disk Media tester.
- Lead a group of Technicians and Operator to conduct testing activities.
- Perform Repairs on Hard Drives like Firmware ,Replacing (PCB) Circuit boards & Rom.
- Diagnosing and repairing HDDs based on SATA (Serial ATA) and ATA (IDE) interfaces using The PC-3000 UDMA for various capacities and form factors.
- Perform Quality control (QC) and Integrity Testing for 3.5" and 2.5" HDDs.
- Keep Record of Inventory Control for Inward and Outward stocks.
- Keep documentation of Inventory for Sales, RMA and Order delivered to Customers.
- Monitor the performance with the parametric test through daily production.
- Plan and conduct evaluation to improve testing methodology.
- Process Customer Orders and do Fulfillment as per Sales request.
- Root cause investigation to resolve testing related issues and Performance
E-COMMERCE MANAGER
ASPL (AMIR S PTE LTD)
Singapore, Singapore
10.2016 - 02.2018
- Catalogue and Order management:
- Managing day to day E-commerce business operations in multiple online platforms.
- Responsible for Content and Order management system(OMS) on multiple e-commerce platforms including ( Amazon, EBay, Lazada, Qoo10, Shopee, BestbuyBestprice )
- Managing online sales, analysis and report creation.
- Identifying and evaluating new marketing opportunities to increase the website traffic and PPC
- Procurement and sourcing new products for improving the online sales.
- Research and share insights on Consumer electronic products and best-selling products on online market.
- Ensuring any developments made to improve customer experience and have customer feedback.
- Regularly reviewed competitive websites in terms of product range, marketing initiatives including functionality and customer offerings.
- Data Analysis on daily/monthly online Sales and report to the management team
- Stock Reconciliation on Inventory and Third party inventory on regular basics to avoid stock discrepancies
SENIOR EXECUTIVE FULFILLMENT
QWIKCILVER SOLUTIONS PVT LTD
Bengaluru, INDIA
06.2015 - 08.2016
- B2B Corporate Sales - Amazon Gift cards - Order Fulfillment:.
- Effectively Lead Corporate orders, needs and expectations through the order fulfillment process, to deliver value to amazon clients and re-sellers.
- Fulfillment of Amazon gift cards, gift vouchers for Amazon clients and re-sellers.
- Provide service to support and improve client relationship and ensure client satisfaction.
- Timely & accurate order fulfillment: Ensure that Client receives the right product, at the right place, on time, and in the expected conditions.
- Follow the order fulfillment processes of order entry, activation of gift cards, generation of e-vouchers, dispatching of gift cards and cancel activation if required.
- Drive the order fulfillment process with in internal team resources including, Logistics, Business, Sales, and Finance Departments.
- Participate in order fulfillment process improvements by identifying and documenting internal failures in the incident-reporting database.
- Timely investigation to identify root cause, with implementation of corrective actions to improve.
- Participate in User Acceptance Testing (UAT) with Product team when necessary.
- Manage orders to meet monthly targets and deadlines.
- Account reconciliation on weekly and monthly basis with Finance team for any payments & fulfillment issues.
SENIOR EXECUTIVE OPERATIONS
PAYBACK INDIA
Bengaluru, INDIA
06.2010 - 06.2015
- Catalogue Management:
- Creation of catalogues, categories and uploading products onto website.
- Uploading product content, pictures and logos in production environment tool for PAYBACK catalogues.
- Creating HTML Tags in product contents for better customer experience.
- Coordinating with Testing and production team for new catalogue releases and bulk uploads.
- Inventory management:.
- Inventory management for all catalogue products.
- Analyze order flows and ensure product quantities are available through regular follow up with vendors.
- Build and maintain a good working relationship with vendors and ensure customer needs and business objectives are aligned.
- Order management:.
- Handling end to end process for Corporate Rewards and B2B programs for clients like ( ICICI coral credit cards, ICICI Prudential Life Insurance, Money 2 India, DuPont and HPCL ).
- Conversion of points to miles for Jet airways, Miles and more (Lufthansa).
- Order reconciliation with respective vendors for fulfillment of orders within given TAT.
- Sharing category wise sales details with management team on a weekly basis.
- Preparing client invoice and account reconciliation on monthly basis.
- Handling customer complaints on request and escalations from partners and closing the Tags using Talisma 8.5 CRM tool.
REDEMPTION EXECUTIVE
Data Link Consultancy
Bengaluru, INDIA
04.2009 - 05.2010
- Catalogue management:.
- Creation of catalogues, categories and uploading products onto website.
- Uploading product content, pictures and logos in production environment tool for PAYBACK catalogues.
- Creating HTML Tags in product contents for better customer experience.
- Basic Photoshop works for image corrections.
- Co-ordinating with Testing and production team for new catalogue releases and bulk uploads.
- Inventory management:.
- Inventory management for all catalogue products.
- Analyze order flows and ensure product quantities are available through regular follow up with vendors.
- Build and maintain a good working relationship with vendors and ensure customer needs and business objectives are aligned.
Education
Master of Computer Applications (MCA)
UNIVERSITY oF MADRAS
CHENNAI 08.2005 - 04.2008
Bachelor of Computer Applications (BCA)
UNIVERSITY oF MADRAS
Gudiyatham 07.2002 - 04.2005
Skills
Microsoft Excel
SQL
CRM
Ofbiz
PC-3000 Utilities
Shopify Ecom
Sea tools
Seagate F3 tools
WD Trex
Testing and maintenance
Certification
Instant Appreneur Program (Mobile App)
Timeline
Instant Appreneur Program (Mobile App)
10-2018
ADVANCED SOFTWARE ENGINEER
ONE PLUS 3 PTE.LTD
03.2018 - Current
E-COMMERCE MANAGER
ASPL (AMIR S PTE LTD)
10.2016 - 02.2018
SENIOR EXECUTIVE FULFILLMENT
QWIKCILVER SOLUTIONS PVT LTD
06.2015 - 08.2016
Certificate of Recognition ( for Outstanding Performance in category management)
07-2011
SENIOR EXECUTIVE OPERATIONS
PAYBACK INDIA
06.2010 - 06.2015
REDEMPTION EXECUTIVE
Data Link Consultancy
04.2009 - 05.2010
Oracle 9i Database Administrator Certified Professional (OCP)
02-2009
Master of Computer Applications (MCA)
UNIVERSITY oF MADRAS
08.2005 - 04.2008
Certificate of Competence in computing (Basics)
02-2004
Bachelor of Computer Applications (BCA)
UNIVERSITY oF MADRAS
07.2002 - 04.2005