Raj Nihar Singh Thakur
Dallas,Tx
Summary
Creative UX Researcher/Designer with 10 years of developing innovative, approachable human-centered designs for Retail, E-commerce, and healthcare products. Skilled at diverging from UX norms without alienating users. Ceaselessly focused on user-centric design decisions. Accomplished at creating new designs that feel familiar to ease user adoption.
Overview
9
9
years of professional experience
Work History
Sr. UX Designer
DeNoVo-System (Worked For Multiple Clients: Conifer-HealthSolutions, FedEx, Horizon Bluecross-BlueShield, Hyundai)
07.2020 - Current
- Led a small group of designers and worked side by side with Product Management and IT Development teams to deliver a number of Customer and Enterprise web and mobile applications
- Lead research and design efforts for Enterprise applications such as Workflow management integration Platform for Enterprise Services addressing the needs of the employees across Horizon Blue
- Lead design efforts for multiple customer-facing applications such as Case Management, Payments, Plan Analysis Tool, Integrated Customer view, addressing user needs of Horizon Blue
- Finding pain points and complexities in UI workflow through conducting user studies
- Convert the qualitative and quantitative feedback into personas, journey mapping, and user scenarios
- Propose architectural flows for the desktop and tablet UI applications and present the solutions to the stakeholders and development teams
- Propose solutions that coordinate with the proposed project budget and timeline
- Convert the proposed solution and architecture into UI wireframes
- Conduct co-creative workshops to bring out innovative solutions with fellow designers and development teams.
- Presented design concepts persuasively to stakeholders, securing buy-in for proposed solutions and driving project success.
- Enhanced user experience by conducting extensive research and analysis of target audiences, resulting in improved usability and satisfaction.
- Implemented strategies to increase website traffic.
UX Designer/Researcher
Rapiscan Systems
09.2017 - 06.2020
- Worked closely with CTO, Business Managers, and product Managers for Next Generation Product providing user research insights and converting research findings into Low/Hi-fidelity prototypes
- Established and executed human-Centered Approach for carrying out user research for Next Generation Projects such as Participatory design, Scenario-based Design
- Redesigned the console and reduced the console and reduced the number of clicks on the UI and console to complete the task.
UX Designer
DeNoVo-System
08.2016 - 09.2017
- Actively contributed to internal knowledge sharing by presenting case studies on completed projects to cross-functional colleagues, fostering a culture of continuous learning and improvement.
- Finding the pain points and complexities in the UI workflow through conducting user studies
- Convert the qualitative and quantitative feedback into personas, journey mapping, and user scenarios
- Performed manual testing on UX design elements and completed UX designs, authoring feedback reports for use in future updates.
- Propose architectural flows for the desktop and tablet UI applications and present the solutions to the stakeholders and development teams
- Presented design concepts to executive leadership, effectively communicating the rationale behind decisions and advocating for user-centric approaches.
- Convert the proposed solution and architecture into UI wireframes
- Conducted thorough user research, identifying key pain points and opportunities for improvement.
- Conduct co-creative workshops to bring out innovative solutions with fellow designers and development teams.
UX Specialist
Florida Institute of Technology
05.2015 - 08.2016
- Worked on Innovative Projects such as Context Sensitive Cockpit Design, onboard weather situation awareness system, the Interactive Clouds Visualization, Floc of Birds using Drones.
Education
Master of Science - Human Centered Design
Florida Institute of Technology-Melbourne
07.2016
Bachelor of Science - EET
Vaughn College of Aeronautics and Technology
07.2013
Skills
- Human-Centered Design
- Thinking
- Journey Mapping
- Personas & Scenario
- Wireframes
- Rapid Iterative Prototyping
- Usability Testing
- Agile Methodology
- Product Management
- Cognitive Engineering
- Modeling and Simulation
- Heuristic Evaluation
- Survey
- Cognitive Walkthrough
- Concept Testing
- Card Sorting
- A/B Testing (Split Testing)
- QOC (Question Option Criteria)
- Focus Groups
- Product development
- Qualitative Interviews
- Software
- Adobe Creative Suite
- Figma
- Sketch
- Zeplin
- Balsamiq
- Axure
- UserZoom
- Sketchup 3D, Unity 3D
- Auto CAD, Auto Desk 3ds max
- MAYA
- Issue Resolution
- Wireframing and Prototype Design
Professional Interests
- E-commerce
- Ads Insights
- Health Care
- Banking
- User Privacy
- AR/VR
Timeline
Sr. UX Designer
DeNoVo-System (Worked For Multiple Clients: Conifer-HealthSolutions, FedEx, Horizon Bluecross-BlueShield, Hyundai)
07.2020 - Current
UX Designer/Researcher
Rapiscan Systems
09.2017 - 06.2020
UX Designer
DeNoVo-System
08.2016 - 09.2017
UX Specialist
Florida Institute of Technology
05.2015 - 08.2016
Master of Science - Human Centered Design
Florida Institute of Technology-Melbourne
Bachelor of Science - EET
Vaughn College of Aeronautics and Technology
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