RaJohnna Shelton
Youngstown,OH
Summary
Accomplished, observant, Licensed Cosmetologist and Salon Owner with a proven track record of 28+ years of experience of enhancing client satisfaction through expert healthy haircare and personalized services. Skilled in haircutting and sanitation practices, I've fostered a loyal clientele and mentored staff towards excellence, significantly improving operational efficiency and customer experience.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Licensed Cosmetologist/Salon Owner/Operator
Raj's Hair
07.2023 - Current
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Recorded notes for future reference about customer preferences and services delivered.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
- Provided expert color recommendations based on individual skin tones, personal style preferences, and current trends in the industry.
- Performed eyebrow shaping.
Assistant Manager
Cost Cutters
08.2019 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Famous Hair
01.1997 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
No Degree - Medical Coding/Medical Scribe Specialist
Eastern Gateway Community College
Steubenville, OH06.2023
Skills
- Haircutting techniques
- Waxing and hair removal techniques
- Sanitation Practices
- Skin analysis
- 3M Encoder
- Data Entry
- Customer Relations
- Microsoft Office (Word, Powerpoint)
- Inventory
- Confidentiality
- Scheduling
- Continuing Education
Certification
- 3M Encoder Training - [June 2023]
- Medical Coding Specialist - [June 2023]
- Medical Scribe Specialist - [June 2023]
Timeline
Licensed Cosmetologist/Salon Owner/Operator
Raj's Hair
07.2023 - Current
Assistant Manager
Cost Cutters
08.2019 - 07.2023
Assistant Manager
Famous Hair
01.1997 - 08.2019
No Degree - Medical Coding/Medical Scribe Specialist
Eastern Gateway Community College
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