Rajshree Rampersaud
Durham,NC
Summary
Experienced in financial operations and compliance, adept at establishing robust controlled environments, and quickly mastering new concepts. Proven background in providing exceptional customer service to affluent clientele and building enduring trust-based relationships. Demonstrates exceptional attention to detail and strong communication skills. Driven by goals, committed to achieving team objectives, and continuously improving interpersonal abilities.
Overview
9
9
years of professional experience
Work History
Customer Care Advocate
MetLife
NC
06.2024 - Current
- Effectively managed both inbound phone calls and email inquiries, resolving complex issues for customers.
- Utilized effective communication skills, keen listening abilities, and empathy to ensure completion of tracked responses and improve customer relationships with MetLife.
- Analyzed existing methods to improve the quality of customer service.
- Efficiently accessed and navigated multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
- Demonstrated consistent professionalism in performing responsibilities by employing exceptional verbal, interpersonal, and customer service skills.
Web Design/Marketing Start-Up Website
Rare Earth Beads & Crystal Shop
, NC
11.2023 - Current
- Partnered with a local metaphysical business owner to transition a brick-and-mortar store to an online platform.
- Developed and customized an online store using Shopify to enhance user experience and drive sales.
- Conducted photography sessions and edited product images for online inventory.
- Created engaging social media content to promote products and brand awareness.
- Proactively engaged with potential clients to introduce store and product offerings.
Lead Associate of Operations
JPMorgan Chase & Co.
NC
11.2021 - 09.2023
- Worked collectively with team members to attain a positive outcome in the yearly branch evaluation
- Delivered crucial assistance to the Branch Manager and team, guaranteeing precise and streamlined execution of customer financial transactions while maintaining compliance with regulatory policies and procedures.
- Demonstrated exceptional organizational abilities to prioritize tasks effectively and meet deadlines
- Proactively addressed risk and compliance concerns in the branch by providing coaching and follow-up to team members for prevention measures.
- Maintained a high standard of accuracy in financial transactions, effectively managing client concerns and escalations.
Associate Banker
JPMorgan Chase & Co.
NY, New York
06.2017 - 11.2021
Assistant Manager
Petland Discount
NY, New York
07.2015 - 05.2017
Education
Business Management - B.S - Business Administration
Western Governors University
04.2024
Liberal Arts Math & Science -
LaGuardia Community College
Long Island City, NYSkills
- Branch Operations Management
- Operations/Risk/Compliance
- Leadership
- Monetary Transaction/Cash Control
- Conflict Resolution
- Professional Development
- Client Relationships
- Organizational Management
Hobbies and Interests
- Literature/Audiobooks/Podcasts
- Crafts
- Hiking
- Plant Care
Timeline
Customer Care Advocate
MetLife
06.2024 - Current
Web Design/Marketing Start-Up Website
Rare Earth Beads & Crystal Shop
11.2023 - Current
Lead Associate of Operations
JPMorgan Chase & Co.
11.2021 - 09.2023
Associate Banker
JPMorgan Chase & Co.
06.2017 - 11.2021
Assistant Manager
Petland Discount
07.2015 - 05.2017
Business Management - B.S - Business Administration
Western Governors University
Liberal Arts Math & Science -
LaGuardia Community College