Makia Holman
Northville,MI
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
15
15
years of professional experience
Work History
Customer Care Advocate
Victory Toyota Headquarters- Canton
Canton
Current - Current
- Able to manage both inbound and outbound customer calls regarding scheduling services appointments and addressing other vehicle service inquiries
- Provide world class customer service by treating our customers as family
- Proactively provide constructive feedback to team members to improve our services and create a better overall customer experience
- Maintain accurate and updated notes in our customer relationship management tracking system
- Maintain productivity and performance standards set forth
- Maintain exemplary attendance and adherence to schedule
- Able and willing to assist in all areas of the business, including sales, service and other requests as needed
- Maintain high moral and ethical standards and conduct yourself with honesty and integrity.
- Created detailed reports about customer service activities as requested by management.
- Participated in team meetings to discuss new initiatives and ideas for enhancing the overall customer experience.
- Coordinated with other departments to ensure seamless resolution of customer requests.
Specialty Pharmacy Representative
CVS Specialty Pharmacy – Remote
11.2021 - 06.2023
- Properly greet and HIPPA verify each patient I’m presented
- Actively listen and take notes upon what the Patient needs are
- Stay up to date with any process adherences and/or recent third party coinsurance changes
- Assure all insurance information is accurate to process claim for speedy refills
- Utilize proper hold time when deep diving and reaching an issue
- Express lots of empathy, and be courteous to my patients
- Follow proper call flow and script to place each refill for medication
- Avoid transfers to escalations whenever possible, use problem solving skills to rectify any issues.
Teller I
TCF Bank - Livonia, MI
Livonia
10.2019 - 03.2020
- Help each customer understand their accounts thoroughly and also identify any products and services that meet their needs
- Stay organized and maintain a clean/ clear desk
- Protect customers and our business by maintaining a balanced terminal by following procedures and security protocols
- Accurately and efficiently handle a vast range of simple and complex transactions
- Communicate and work well with team members to create maximum productivity to reach sales goals for our center.
Technical Support Specialist
Concentrix - Southfield, MI
Southfield
10.2017 - 12.2018
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Organize ideas and communicate oral messages appropriate to listeners and situations
- Stay current with system information, changes, and updates
- Demonstrating patience, understanding, empathy, and resolve for our clients.
Sales Lead
Lane Bryant - Troy, MI
Troy
06.2017 - 12.2017
- Drive to achieve store goals for the Year/Month/Week/Day/Segment
- Communicate and motivate staff team members to achieve optimal business results
- Maintain merchandise flow/freight processes
- Coach and maximize the abilities of all Associates
- Ensure effective execution of all operational activities/tasks.
Store Manager
New York & Company - Troy, MI
Troy
11.2016 - 06.2017
- Proper opening and closing of store in a timely manner
- Complete all promotional changes on the sales floor before the start of business
- Ensure daily sales goals are articulated with staff on hand
- Schedule team accordingly to high selling hours and individual strengths
- Ensure all emails are read and acted upon when received
- Properly train staff on store policies and procedures
- Effectively communicate and create plans of action with management team
- Keep employees informed about any store changes.
Security Screener
Delta Airlines - Romulus, MI
Romulus
08.2015 - 12.2016
- Thoroughly checking Delta employee badges upon entering the sterile area
- Directing employees to the appropriate station to conduct bag searches
- Maintaining a pleasant and customer-friendly demeanor at all times
- Assuring work area is cleaned and sterilized
- Assure a speedy and thorough process so the employees can arrive at their work stations on time
- Efficiently identifying any illegal substances or prohibited items and appropriately confiscating them.
Assistant Store Manager
Claires Accessories - Novi, MI
Novi
11.2015 - 03.2016
- Displaying superior customer service to our guests
- Promoting all sales and promotions that are current
- Exercise five-minute meetings with staff at the start of the shift to update them on any new changes or promotions
- Actively checking sales throughout the day and driving sales in specific departments accordingly
- Maintaining cleanliness of the store
- Assure all operational tasks are done correctly and efficiently.
Production Operator
Chrysler - Perrysburg, OH
Perrysburg
06.2013 - 08.2015
- Inspect auto parts for defects and damages
- Assure that the proper materials and tools are present for the task at hand
- Notify team leader and supervisor of any unresolved problems or faults
- Assure production build is met
- Able to lift and move heavy objects and machinery
- Condition and follow prescribed safety regulations
- Shown ability to multi-task under pressure and less than ideal situations
- Inspect and clean machines to maintain proper functioning
- Actively write suggestions for departmental improvement
- Document and log fault information from improperly functioning machinery.
Lockheed Martin Document Specialist
Mori Associates - Washington, DC
Washington
01.2009 - 02.2011
- Conduct quality control over a team of 6 Document Specialists
- Assure that work that is being completed falls within the guidelines given by the FAA
- Responsible for assisting lower-level Document Specialists prepare, scan, and submit finished assignments
- Responsible for training new employees on the standard operation procedure of our task
- Serve as a back-up secretary/receptionist at the FAA HQ
- Schedule conference rooms for meetings
- Assist in keeping the office calendar current
- Taking messages and routing them to the appropriate personnel.
Store Manager
Lovers Lane - Southgate, MI
Southgate
04.2011 - 03.201
- Responsible for recruiting and hiring sales associates
- Ensure that deposits are correct and taken to the bank in a timely manner
- Expressing to staff the company’s sales goals and meeting them
- Attend and contribute to weekly and monthly management meetings
- Train staff on new products and how to pitch the items
- Keep the stock organized and accessible.
Education
Certificate in Myomassology -
Irene's Myomassology Institute
05-2017
General Studies -
Ferris State University
05.2008
Business Management -
Henry Ford College
Skills
- Retail Management
- Sales
- Staff training
- Customer Service
- POS
- Organizational Skills
- Microsoft Office
- Cashier Customer Service
- Cash Handling
- Banking
- Technical Support
- Upselling
- Guest Services
- Recruiting
- Payroll
- Assistant Manager Experience
- Interviewing
- Time Management
- Freight Experience
- Merchandising
- Pricing
- Management
- Quality Assurance
- Administrative Experience
- Supervising Experience
- Employee Orientation
- Purchasing
- Leadership
- Insurance Verification
- Operations Support
- Resolving customer issues
Timeline
Customer Care Advocate
Victory Toyota Headquarters- Canton
Current - Current
Specialty Pharmacy Representative
CVS Specialty Pharmacy – Remote
11.2021 - 06.2023
Teller I
TCF Bank - Livonia, MI
10.2019 - 03.2020
Technical Support Specialist
Concentrix - Southfield, MI
10.2017 - 12.2018
Sales Lead
Lane Bryant - Troy, MI
06.2017 - 12.2017
Store Manager
New York & Company - Troy, MI
11.2016 - 06.2017
Assistant Store Manager
Claires Accessories - Novi, MI
11.2015 - 03.2016
Security Screener
Delta Airlines - Romulus, MI
08.2015 - 12.2016
Production Operator
Chrysler - Perrysburg, OH
06.2013 - 08.2015
Store Manager
Lovers Lane - Southgate, MI
04.2011 - 03.201
Lockheed Martin Document Specialist
Mori Associates - Washington, DC
01.2009 - 02.2011
Certificate in Myomassology -
Irene's Myomassology Institute
General Studies -
Ferris State University
Business Management -
Henry Ford College