RAJVI VACHHANI
Chicago,IL
Summary
Ambitious and bilingual customer service with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role and team settings.
Overview
1
1
year of professional experience
Work History
Customer Service
Wendys Fast Food
Chicago, IL
06.2023 - 08.2024
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
- Provided technical support to assist customers with troubleshooting software or hardware problems.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Handled cash transactions accurately according to established policies and procedures.
- Ensured all customer service standards are met at all times.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Beginner Python Coding
- I have taken a college Python coding class.
Beginner Java Coding
- I took 3 Java coding classes in high school, one of them being Advanced Placement.
Intermediate Microsoft User
- 5 years of Microsoft usage experience.
Teachers Assistant
- I am experienced with adequately assisting teachers when needed.
Intermediate Google User
- 7+ years of Google usage experience.
Expert Organizer
- Professional and high-quality organization skills as told by peers and professionals.
Education
Software Engineering -
Wilbur Wright City College
Skills
- Leadership
- Complaint Handling
- Payment management
- Product Sales
- Team Collaboration
- Team training and development
- Presentation Skills
- Call Control
- Company policy adherence
- Relationship Building
- Public Speaking
- Appointment Coordination
- Customer Engagement
- Research capabilities
- Customer queries
- Customer outreach
Volunteer Experience
- Food service at Temple
- Child care and observer at a Daycare
- Pet keeper at a Cat Cafe
- Teacher's assistant at a school event
- Prop organizer for a school play
Additional Information
I am enrolled in the Engineering Success Seminar class at Wilbur Wright which helps me develop career and engineering skills. With a team selected from this class, we are working on creating a project by building a machine that can help improve people's day-to-day lives.
Languages
- English - Fluent
- Gujarati - Fluent
- Hindi - Fluent
Coursework
- ENGR 111
- Calculus & Analytic Geometry
- Discrete Mathematics
- Anthropology
- Pre Calculus
Affiliations
I am enrolled in the Engineering Success Seminar class at Wilbur Wright which helps me develop career and engineering skills. With a team selected from this class, we are working on creating a project by building a machine that can help improve people's day to day lives.
Timeline
Customer Service
Wendys Fast Food
06.2023 - 08.2024
Beginner Python Coding
Beginner Java Coding
Intermediate Microsoft User
Teachers Assistant
Intermediate Google User
Expert Organizer
Software Engineering -
Wilbur Wright City College
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