Rakan Srour
Frankfort,Illinois
Summary
Skilled Network Technician trained in hardware, software, and devices. Maintains network performance with good troubleshooting and repair abilities. Easygoing successful at working with both technical and non-technical personnel. Has experience in LAN configuration Network monitoring Preventive maintenance Client relations Sensory testing, Cellphone & computers. Configured hardware, including switches and routers for local area networks. Maintained network elements in peak condition through continuous network administration, monitoring, and investigations focused on resolving anomalies. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves clients needs and issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Service Technician
HiPoint Technology Services Inc.
01.2023 - 10.2024
Working on internet network installation Troubleshooting, DirecTV system installation Troubleshooting, ubiquity antennas installation and troubleshooting, wiring internet cable & TV
Technician Specialist /Owner/Operator
Troubleshoot Wireless LLC
01.2019 - 10.2022
- Demonstrated advanced product knowledge to solve customer issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs.
- Repaired various types pf electronic devices Including but not limited to Handsets, speakers, wireless ear devices, Laptops, tablets, and tv's
- Preformed various repairs beyond scope of network & telephone troubleshooting.
- Assisted customer in understanding products, components and systems using technical demonstration in order to build strong customer relations
- Worked with external teams to deliver accurate information to customers and service accounts.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs pf repairs made.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Education
INTRO TO Cyber Security Bootcamp - Cyber Security Operations
University of Chicago
Bachelor's Degree - Network and System Administration
Applied Science Private University
08.2011
Skills
- Customer Service
- Technical Documents Comprehension
- Hardware Diagnostics
- Microsoft Office Specialist (MOS) Master
- Business Development
- Troubleshooting
- Technical Support
- Technical Troubleshooting
- Data Recovery
- Microsoft windows expert
- Performance Testing
- Compatibility Testing
- Automated and Manual Testing
- Root Cause Analysis
- Application Testing
- Web-Based Testing
- Web and Mobile Application QA
- Bug Tracking and Resolution
- Cisco switch configuration and monitoring
- DirecTV antenna installation, aiming and configuration
- Internet ubiquity antennas installation, aiming configuration
- Voice over ip installation and troubleshooting
Certification
cisco ccns certificate 2011
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Field Service Technician
HiPoint Technology Services Inc.
01.2023 - 10.2024
Technician Specialist /Owner/Operator
Troubleshoot Wireless LLC
01.2019 - 10.2022
Bachelor's Degree - Network and System Administration
Applied Science Private University
INTRO TO Cyber Security Bootcamp - Cyber Security Operations
University of Chicago
Similar Profiles
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
Daniel NaderDaniel Nader
Senior Technology Consulting Specialist at King Abdullah University of Science & Technology (KAUST), Information Technology Services DepartmentSenior Technology Consulting Specialist at King Abdullah University of Science & Technology (KAUST), Information Technology Services Department
Nizam TalapadyNizam Talapady
Senior Sales Engineer / Senior Presales Consultant at Information Security and Cloud Managed Services, malomatia Technology ServicesSenior Sales Engineer / Senior Presales Consultant at Information Security and Cloud Managed Services, malomatia Technology Services
Mateo MartinezMateo Martinez
Registered Nurse at Franciscan Health Olympia FieldsRegistered Nurse at Franciscan Health Olympia Fields
Alyssa PolychronisAlyssa Polychronis
Server at Cut 158 ChophouseServer at Cut 158 Chophouse