Rakel Coleman
Washington
Summary
An accomplished leader and innovative thinker with 5+ years of federal government experience. An active team member serving and occasionally offering mentorship in high impact, ever-changing environments. Highly skilled in stakeholder management and utilizing verbal and written communications skills effectively across teams and departments. A motivated self-starter that serves as an instrumental catalyst or continuous improvement and overall top-notch results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Revenue Officer
IRS
12.2023 - 05.2024
- Conducted thorough audits of taxpayer accounts to ensure compliance with federal regulations and identify discrepancies.
- Analyzed financial data to assess revenue trends and inform strategies for optimizing tax collection processes.
- Developed and maintained performance metrics to evaluate the effectiveness of revenue collection initiatives.
Senior Logistics Analyst
General Dynamics Information Technology
12.2019 - 06.2022
- Maintains and displays a current and thorough knowledge of DOS security systems, GDIT/DOS databases (CMMS, BPM, JDA, IFS, SC360, Maximo Programs), and Excel to optimize monthly KPI reporting and verify and analyze pertinent data.
- Owns the management of logistics operations processes from planning to evaluation and upholds GDIT/DOS SOPs for distribution and inventory resulting in maximized customer satisfaction and mitigated cost.
- Liaises directly with the customer service department and DOS management and performs root-cause analysis for customer issues to ensure conformance through internal and external crisis management.
- Department of State
Fraud II Associate
Department of State
01.2019 - 12.2019
- Supported attorneys by performing the full scope of paralegal duties including processing fraud paperwork and determine appropriate Class category, maintain an organized in-house fraud database, and perform telephone inquiries regarding persons of interest.
- Interfaced with Diplomatic Security and all Law Enforcement Agencies, and verified, analyzed, and organized data through internal, law enforcement, and commercial databases (LexisNexis, CCD, EVVE, CURP, CLEAR) to report on findings and relay appropriate information.
- Updated Plots, SharePoint, and Piers for optimized communication amongst key stakeholders.
- Provided training, oversight, and onboarding assistance to lower-level fraud associates and contract staff.
Support Associate
Washington Passport Agency
04.2018 - 01.2019
- Maintained exceptional customer service standards while performing various administrative support functions and performing quality assurance checks.
- Operated office equipment and utilized the current TDIS-PD computer operating system to perform application processing tasks and data entry.
Administrative Assistant
Fine Living Care Assistant Living Facility
04.2014 - 04.2018
- Established and nurtured professional rapport with CEO, and analyzed and recognized areas of opportunity to make recommendations for operations improvements.
- Served as the acting liaison for all administrative facility functions, and effectively communicated information to proper staff.
- Oversaw the management of multi-line phone systems and delivered client/customer support for residents and insurance providers.
- Drafted and edited SOPs, high-level correspondence, daily/weekly schedules, and other informative documents while ensuring compliance with established facility guidelines.
- Coordinated successful procurement and acquisition activities for facility medical, office, and residential supplies and managed expense/payroll and Medicaid billing information using QuickBooks and other automated databases.
Education
B.S. - Criminal Justice
Virginia Commonwealth University
Richmond, VA01.2014
Skills
- CompTIA Tech
- Office 365
- Customer Service
- Project Management
- Resource Allocation
- Business Operations
- Schedule Management
- Payroll & Invoicing
- Marketing Strategies
- Security Systems Operations
- Data Entry & Management
- Interpersonal Communication
- Medical Record Management
Certification
CompTIA Tech+
CompTIA A+ (Pending)
Timeline
Revenue Officer
IRS
12.2023 - 05.2024
Senior Logistics Analyst
General Dynamics Information Technology
12.2019 - 06.2022
Fraud II Associate
Department of State
01.2019 - 12.2019
Support Associate
Washington Passport Agency
04.2018 - 01.2019
Administrative Assistant
Fine Living Care Assistant Living Facility
04.2014 - 04.2018
B.S. - Criminal Justice
Virginia Commonwealth University