Tyler Decembre
Lauderhill
Summary
Detail oriented IT professional and CompTIA A+ Certified technician with hands-on experience in hardware diagnostics, mass system imaging, and network configuration. Currently serving as a Consultation Agent at Geek Squad, specializing in troubleshooting complex technical issues and project-based deployments. Proven ability to translate technical jargon into easy to understand solutions for diverse users a skill essential for educational environments.
Overview
2
2
years of professional experience
Work History
Consultation Agent
Geek Squad
02.2024 - Current
- Troubleshooting : Conducted hardware and software diagnostics for diverse consumer electronics, pinpointing root causes of OS crashes, hardware failures, and malware issues.
- Project Management: Execute specialized technical projects including server configurations, office-wide printer setups, and mass system imaging for client deployments.
- Quality Assurance: Manage the testing and validation of returned inventory to ensure functional integrity and data privacy compliance.
- User Support: Served as primary contact for clients, delivering technical education and tailored hardware recommendations in fast-paced environment.
Education
Certificate of Completion - Information Technology
Atlantic Technical College
Coconut Creek, FL01-2023
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL01-2023
Skills
- CompTIA A Certified
- CompTIA Tech
- Cisco CCST IT Support
- Cisco CCST Cybersecurity
- DCM (Apple/Dell Service)
- PMI (Project Management Institute)
- Windows 10
- Windows 11
- MacOS
- ChromeOS
- Windows Server
- Component-level repair
- Printer configuration
- Server hardware
- Mass System Imaging (PXE/USB)
- Diagnostic Software
- Ticketing Systems
- Customer Service
Timeline
Consultation Agent
Geek Squad
02.2024 - Current
Certificate of Completion - Information Technology
Atlantic Technical College
High School Diploma -
Deerfield Beach High School