Jason Ancker
Frisco,TX
Summary
Capable Apple Certified IT Technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Furthermore, also proficient in upgrading and building systems and providing informal software demonstrations to customers. Knowledgeable about usability and security concerns, and capable of working with consumer anti-virus software. Comfortable working alone and with others to successfully investigate and troubleshoot problems.
Overview
5
5
years of professional experience
Work History
Consultation Agent
Geek Squad - Best Buy
Frisco, TX
10.2023 - Current
- Provided exceptional service to customers, building strong relationships and assisting with product selection, order placement, and payment processing
- Provided technical support and assistance for Apple products and services, adhering to company policies and procedures.
- Consistently led the Micro Market for Consultation Agents, delivering superb performance
- Achieved Apple certification and demonstrated proficiency in performing iPhone repairs
- Maintained accurate records of customer interactions, transactions, comments, and complaints
- Handled and prioritized multiple tasks efficiently, consistently delivering ahead of schedule
- Received incoming shipments and verified contents against invoices or other documents
- Collaborated with other departments to ensure a positive experience and accurate expectations for the client
- Participated in regular meetings with management to assess goal progress and encourage open communication among team members.
- Updated product knowledge on an ongoing basis to stay current with new products or services released by the company
Porter
Nalley Nissan of Atlanta
Atlanta, GA
01.2019 - 09.2019
- Greeted customers and provided assistance with their needs.
- Maintained a safe work environment by adhering to all safety protocols.
- Moved furniture and other heavy objects as needed throughout the facility.
- Provided excellent customer service by responding promptly to inquiries or complaints.
- Transported vehicles to designated parking areas as instructed by management.
- Verified that all keys were returned when a vehicle was picked up by a customer.
Education
Bachelor of Applied Technology - Cybersecurity - Information Technology
Collin County Community College District
Frisco, TX05.2026
GED -
Dunwoody High School
Dunwoody, GA01.2020
Skills
- Customer Service
- Apple Certified
- iPhone Repair
- Advanced Troubleshooting
- Team Leadership
- Cash Handling
- Time Management and Efficiency
- Problem Solving
- Inventory Management
- Strong Communication and Interpersonal Skills
- Software, Hardware, and Network Troubleshooting
- Mobile Device Troubleshooting
- Custom PC Assembly
- Software and Hardware Installation
- Information Security
References
References available upon request.
Timeline
Consultation Agent
Geek Squad - Best Buy
10.2023 - Current
Porter
Nalley Nissan of Atlanta
01.2019 - 09.2019
Bachelor of Applied Technology - Cybersecurity - Information Technology
Collin County Community College District
GED -
Dunwoody High School