Sarah Obanla
Houston,TX
Summary
Experienced leader with a proven track record in ensuring seamless operations and delivering high-quality, efficient service to satisfy customers. Skilled in proactive problem-solving and keeping team members focused. Demonstrates strong leadership abilities and a talent for streamlining operations to reduce costs and enhance organizational efficiency. Utilizes independent decision-making skills and sound judgment to consistently drive positive outcomes for company success.
Overview
2026
2026
years of professional experience
Work History
Consultation Agent
Geek Squad - Best Buy
9670 Old Katy Rd, Houston Tx, 77055
2024 - Current
- Assisted customers with technical support for electronic devices and software installations.
- Provided solutions to complex issues, enhancing customer satisfaction and retention.
- Conducted product demonstrations, showcasing features and benefits of technology solutions.
- Sold products including computers, softwares, memberships, warranties
- Collaborated with team members to streamline consultation processes and improve service delivery.
- Mentored new agents, fostering a collaborative learning environment to enhance team efficiency.
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
- Worked with multiple carriers and offered customers best insurance options for specific needs.
- Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Resolved computer and system networking problems to maintain user productivity.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Developed effective sales strategies to enhance customer engagement and drive revenue growth.
- Cultivated strong relationships with clients, ensuring satisfaction and repeat business.
- Trained and mentored junior agents, improving team performance and sales techniques.
Front End Retail Cashier
Kroger
Sugar Land, TX
06.2024 - 12.2024
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Assistant Supervisor
Debash Humanitarian Worker
Richmond, TX
04.2023 - 09.2024
- Worked with management team to implement proper division of responsibilities.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Managed records and documentation for payroll, inventory control and workflow.
- Submitted documentation and reports to upper management.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cashier
Bucees
Richmond, TX
08.2023 - 04.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Shift Manager
Taco Bell
San Marcos, TX
01.2021 - 12.2022
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services
- Kept employees operating productively and working on task to meet business and customer needs
- Coached crew members to optimize performance and motivate toward more efficient work
- Worked the front cashier taking orders
- Help with customer situations
Shift Leader
Taco Bell
San Marcos, TX
09.2021 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cashier
Freddy's Frozen Custard & Steakburgers
03.2018 - 08.2019
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized merchandise in front lanes
- Used POS system to enter orders, process payments and issue receipts
Food Service Worker
Taco Bell Restaurant
Richmond, TX
03.2019 - 07.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Greeted over Number patients per day
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Greeted customers at counter to fulfill requests and answer questions
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Learned other teammates' work tasks to train as backup
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
Education
Diploma -
George Ranch High School
Richmond, TXBachelor Of Science - Psychology
Texas State University
San Marcos, TX05-2026
Skills
- Opening and Closing Procedures
- Hospitality Management
- Verbal and Written Communication
- Accurate Money Handling
- Customer Experience Management
- Team Meetings
- Social Media Platforms
- Food Safety and Sanitation
- Handling Customer Complaints
- Team Member Motivation
- Managing Operations and Efficiency
- Documentation
- Mentoring
- Managing Cash Register
- Guest Satisfaction
- Staff Training and Onboarding
- Inventory Control
- Shipment Preparation
- Customer Service
- Cash Handling Accuracy
- Time Management
- Guest Relations
- Multitasking Strengths
- Excellent People Skills
- Complex Problem-Solving
- Speaking Clearly
- Suggestive Selling
- Negotiation Tactics
- Self-Checkout Assistance
- Listening Skills
- Point of sale proficiency
- Professional appearance
- Basic math
- Sales floor sanitation
- Merchandise restocking
- Customer service
- Troubleshooting
- Installation and repair
- Repair services
Timeline
Front End Retail Cashier
Kroger
06.2024 - 12.2024
Cashier
Bucees
08.2023 - 04.2024
Assistant Supervisor
Debash Humanitarian Worker
04.2023 - 09.2024
Shift Leader
Taco Bell
09.2021 - 05.2022
Shift Manager
Taco Bell
01.2021 - 12.2022
Food Service Worker
Taco Bell Restaurant
03.2019 - 07.2019
Cashier
Freddy's Frozen Custard & Steakburgers
03.2018 - 08.2019
Diploma -
George Ranch High School
Bachelor Of Science - Psychology
Texas State University
Consultation Agent
Geek Squad - Best Buy
2024 - Current