Cayden Lovett
Dubuque,IA
Summary
Adaptable technical support professional known for clear communication, collaborative teamwork, and effective problem-solving. Proven ability to troubleshoot technical issues and improve customer experiences through education, guidance, and cross-team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consultation Agent
Geek Squad - Best Buy
Mankato, MN
02.2025 - Current
- Provide high-level technical support, resolving customer issues related to devices, software, and services.
- Troubleshoot and fix software problems, improving resolution efficiency, and customer experience.
- Guide customers through product features and functionality, increasing confidence and effective usage.
- Partner with team members to optimize service workflows, resulting in faster response times.
- Analyze and resolved complex technical problems through strategic troubleshooting and resourcefulness.
Digital Shopper
Walmart
Dubuque, Iowa
04.2022 - 08.2024
- Maintained high customer satisfaction by fulfilling orders quickly and selecting items accurately.
- Memorized store layouts and planograms to complete orders using the most efficient routes.
- Consistently met deadlines and quality standards for accuracy and timeliness.
- Worked effectively with customers to ensure order requirements and service expectations were met.
Education
Bachelor of Science - Computer Information Technology
Minnesota State University, Mankato
Mankato, MN12-2025
High School Diploma -
Hempstead High School
Dubuque, IA05-2021
Skills
- Technical support
- Problem solving
- Customer service
- Software troubleshooting
- Team collaboration
- Data analysis
- Excellent communication
Certification
Apple Certified, GSX Authorized
Timeline
Consultation Agent
Geek Squad - Best Buy
02.2025 - Current
Digital Shopper
Walmart
04.2022 - 08.2024
Bachelor of Science - Computer Information Technology
Minnesota State University, Mankato
High School Diploma -
Hempstead High School