Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
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Marco Fuentes

San Antonio,TX

Summary

Resourceful Consultation Agent known for high productivity and efficient task completion. Skilled in client needs assessment, strategic planning, and problem resolution. Excel in communication, empathy, and adaptability, ensuring exceptional service and meaningful client interactions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Consultation Agent

Geek Squad - Best Buy
San Antonio, TX
08.2023 - Current
  • Assisted customers with technology setup and troubleshooting inquiries.
  • Educated clients on software installation and configuration processes.
  • Maintained knowledge of new products and industry trends for better service delivery.
  • Handled customer complaints with professionalism and empathy to enhance satisfaction.
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Adhered to company policies and procedures when dealing with customers.
  • Provided technical support to customers regarding products and services.
  • Built strong relationships with customers through providing exceptional service.

Sales Advisor

Best Buy
San Antonio, TX
06.2022 - 08.2023
  • Assisted customers with product selection and provided expert recommendations.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Processed sales transactions accurately using point-of-sale systems.
  • Resolved customer inquiries and concerns in a professional manner.
  • Educated customers on promotional offers and loyalty programs effectively.
  • Provided customers with information on products and services available.
  • Identified customer needs and tailored solutions accordingly.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Sales Advisor

Aeropostale
San Antonio, TX
06.2021 - 05.2022
  • Assisted customers in selecting clothing items to enhance shopping experience.
  • Organized merchandise displays to attract customer attention and promote sales.
  • Managed inventory levels to ensure stock availability and minimize shortages.
  • Collaborated with team members to maintain a clean and inviting store environment.
  • Assisted in selecting clothing items based on customer needs and preferences.

Education

BBA -

Northeast Lakeview College
Universal City, TX
05-2027

High School Diploma -

Veterans Memorial HS
San Antonio, TX
06-2022

Skills

  • Customer service
  • Technical support
  • Product knowledge
  • Problem solving
  • Relationship building
  • Team collaboration
  • Time management
  • Operating systems expertise
  • Mobile device support
  • Remote support
  • Software installation
  • Network configuration
  • Multitasking
  • Customer communication and empathy
  • Problem-solving aptitude
  • Excellent communication
  • Application installations
  • Microsoft windows and office

Languages

English
Native/ Bilingual

Certification

  • Apple Certified
  • Microsoft Certified

References

References available upon request.

Timeline

Consultation Agent

Geek Squad - Best Buy
08.2023 - Current

Sales Advisor

Best Buy
06.2022 - 08.2023

Sales Advisor

Aeropostale
06.2021 - 05.2022

BBA -

Northeast Lakeview College

High School Diploma -

Veterans Memorial HS