Ty Megan Kescoli
Spring Valley,NV
Summary
Diligent College Student focused on Cardiovascular studies. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Responsible, motivated and ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
6
6
years of professional experience
Work History
Consultation Agent
Geek Squad
Las Vegas, NV
11.2023 - 06.2024
- Provided technical support to customers regarding products and services.
- Participated in regular meetings with management team to discuss progress towards goals.
- Built strong relationships with customers through providing exceptional service.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Updated product knowledge on an ongoing basis to stay current with new products or services released by the company.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Evaluated software or hardware to recommend improvements or upgrades.
Member Specialist
Sam's Club
Las Vegas, NV
09.2022 - 06.2023
- Greeted members upon arrival and provided them with assistance throughout their visit
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Excelled in exceeding daily credit card application goals
- Assisted customers with price checks, lifting heavy items and addressing other inquiries
- Enhanced member relationships by providing excellent service during each interaction
- Helped members resolve account problems and navigate internal systems to handle routine needs
- Delivered quality service by assessing, advising and assisting credit union members
- Offered exceptional customer service to differentiate and promote company brand
- Assisted with training new staff members on procedures related to member services
- Collaborated with colleagues across multiple departments in order to achieve common goals
- Responded promptly to member feedback and complaints to maintain high levels of satisfaction
- Processed membership applications, renewals, payments and cancellations accurately and efficiently
- Maintained current knowledge of store promotions to highlight sales to customers
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
- Built and maintained productive relationships with employees
- Processed customer payments quickly and returned exact change and receipts
- Used suggestive selling techniques to promote add-on sales
- Verified customer age requirement for alcohol or tobacco purchases
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Answered customer questions and provided store information
- Followed company security procedures for handling large sums of money.
Associate Cashier
Big Lots Stores, Inc.
Las Vegas, NV
08.2022 - 09.2022
- Assisted customers with inquiries about products and services
- Stocked shelves with merchandise when needed
- Provided exceptional customer service while maintaining a positive attitude
- Handled returns, refunds, or exchanges as necessary per company policy
- Maintained current knowledge of store promotions to highlight sales to customers
- Remained aware of surroundings and secured cash to minimize loss potential
- Scanned items and checked pricing on cash register for accuracy
- Worked closely with front-end staff to assist customers
- Greeted customers promptly and responded to questions
- Answered phone calls to assist customers with questions and orders
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
- Demonstrated knowledge of store layout to help customers locate desired items
- Helped with purchases and signed customers up for rewards program
- Answered customers' questions and provided information on store procedures or policies.
Student Worker
Forest Lake Chapter
Pinon, AZ
06.2018 - 07.2022
- Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution
- Analyzed company's expenditures and developed financial models
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget
- Organized client meetings to provide project updates
- Wrote and submitted reports on industry trends, prompting managers to develop business plans
- Created plans to propose solutions to problems related to efficiency, costs or profits
- Worked closely with human resources to support employee management and organizational planning
- Displayed strong telephone etiquette, effectively handling difficult calls
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data
- Maintained positive working relationship with fellow staff and management
- Planned and completed group projects, working smoothly with others
- Answered office phone to direct inquiries to appropriate individuals
- Greeted office visitors, provided information and directed to appropriate personnel
- Developed strong oral and written communication skills in working with people of different ages.
Education
Some College (No Degree) - Cardiac Sonography
Las Vegas College
Las Vegas, NV10-2025
High School Diploma -
Pinon High School
Pinon, AZ05-2022
Some College (No Degree) -
Dine College
Tsaile, AZSome College (No Degree) -
College of Southern Nevada
Las Vegas, NVSkills
- Service Upselling
- Product Sales
- Issue Resolution
- Member Retention
- Customer Service
- POS Systems and Ordering Platforms
- Relationship Building
- Sales and Upselling
- Software Installation
- Computer maintenance
Timeline
Consultation Agent
Geek Squad
11.2023 - 06.2024
Member Specialist
Sam's Club
09.2022 - 06.2023
Associate Cashier
Big Lots Stores, Inc.
08.2022 - 09.2022
Student Worker
Forest Lake Chapter
06.2018 - 07.2022
Some College (No Degree) - Cardiac Sonography
Las Vegas College
High School Diploma -
Pinon High School
Some College (No Degree) -
Dine College
Some College (No Degree) -
College of Southern Nevada
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