Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lenial Duff

Houston

Summary

Highly motivated and customer-focused professional seeking to leverage a strong background in advanced electronics installation, troubleshooting, and client education from Geek Squad Home Theater. Combined with hands-on automotive technical expertise, to excel in a role requiring precision, problem-solving, and exceptional service delivery. Skilled and detail-oriented technician with a proven track record in both complex home theater installations and comprehensive automotive diagnostics and repair. Adept at troubleshooting, utilizing advanced tools, and providing exceptional customer service. Possesses a strong understanding of electrical systems, wiring, diagnostics, and mechanical principles, translating into efficient and effective solutions in diverse technical environments, and client satisfaction.

Overview

14
14
years of professional experience

Work History

Home Theater Installer

Geek Squad - Best Buy
11.2017 - 04.2024
  • Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
  • Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
  • Achieved high levels of client satisfaction, carefully tailoring installation solutions to individual needs.
  • Maintained up-to-date knowledge of industry standards and technology advancements, applying them to installations for optimal results.
  • Boosted repeat business by providing exceptional service and follow-up on installation issues.
  • Operated hand tools and power tools effectively to complete installation tasks.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.

Cylinder Head Specialist

Gulftech Engines
02.2015 - 11.2017
  • Operated CNC machines to produce precision parts according to specifications.
  • Interpreted blueprints and technical drawings for accurate machining processes.
  • Implemented process improvements that enhanced efficiency and reduced waste.
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Utilized micrometers and calipers to measure and verify precise tolerances.
  • Manually set up machinery, lathes, and grinders.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Tier 2 Technician

Sewell Infiniti
08.2010 - 02.2015
  • Operated diagnostic equipment to troubleshoot and resolve technical issues efficiently.
  • Trained junior technicians on best practices for equipment handling and safety protocols.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.

Education

Associate of Occupational Studies - Automotive Technology

Universal Technical Institute
Houston, TX
06-2010

Skills

  • Attention to detail
  • Time management
  • Power tool operation
  • Customer service
  • Customer satisfaction
  • Equipment installation
  • Positive attitude
  • Troubleshooting and Diagnostics
  • Installation expertise
  • Coaching and mentoring
  • Contract management
  • Service documentation

Timeline

Home Theater Installer

Geek Squad - Best Buy
11.2017 - 04.2024

Cylinder Head Specialist

Gulftech Engines
02.2015 - 11.2017

Tier 2 Technician

Sewell Infiniti
08.2010 - 02.2015

Associate of Occupational Studies - Automotive Technology

Universal Technical Institute

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