Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abel R Leal Jr

Deer Park,TX

Summary

Versatile and results-driven professional with extensive experience at Geek Squad - Best Buy, adept in appliance maintenance and managing schedules. Demonstrated ability to enhance customer satisfaction through expert troubleshooting and fault tracing. Proven track record in improving operational efficiency and fostering team collaboration. Skilled in refrigeration understanding and promoting safe work practices.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Appliance Repair Technician

Geek Squad - Best Buy
08.2021 - 02.2023
  • Maintained inventory of repair supplies worth over $[Amount], keeping detailed records to prevent disruptions in work.
  • Used hand tools such as oscilloscopes to check components.
  • Educated customers on use, care and adjustments of appliances.
  • Diagnosed issues with appliances and made repairs.
  • Tested completed work and verified functionality of kitchen and laundry appliances. I also worked on TV's too.
  • Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
  • Facilitated repairs by disassembling defective and broken equipment.
  • Disassembled, repaired and reassembled equipment in good working order.
  • Worked on Kitchen and laundry appliances as well as Tv's too.
  • Proven ability to learn quickly and adapt to new situations.
  • Gave accurate and detailed quotes to customers prior to starting work.
  • Organized and detail-oriented with a strong work ethic.

Home Theater Install

Geek Squad - Best Buy
02.2015 - 03.2018
  • Installed and mounted TVs in clients homes. Also installed A/V equipment too.
  • Made sure all installs were completed by their deadline and also presentable too.
  • Made sure my van was stocked with product so that i could upsell onsite if need be.

Project Team Lead

Best Buy Inc
08.2008 - 02.2015
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Provided ongoing cost and estimate analysis reporting and managed cost allocation.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders.
  • Managed technical projects, utilizing established project tools and methodologies to bring projects to timely completion.
  • Communicated project expectations to team members and stakeholders to set tone for high productivity level.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Led by example, applying thorough understanding of complex projects and business acumen to workplace challenges to motivate team members towards greater productivity.
  • Maintained open communication by presenting regular updates on project status to customers.

Warehouse Supervisor

Circuit City Stores
09.1998 - 08.2008
  • Managed merchandise inventory transactions.
  • Developed comprehensive staff training program to improve employee performance and morale.
  • Maintained high levels of accuracy in daily operations.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Operated warehouse material handling equipment correctly to move loads.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.

Appliance Repair Technician

Conns Home Plus Warehouse
03.2023 - 11.2023
  • Educated customers on use, care and adjustments of appliances.
  • Facilitated repairs by disassembling defective and broken equipment.
  • Disassembled, repaired and reassembled equipment in good working order.
  • Ordered parts and maintained adequate inventory.
  • Worked on [Type], [Type] and [Type] appliances.
  • Diagnosed issues with appliances and made repairs.
  • Gave accurate and detailed quotes to customers prior to starting work.
  • Tested completed work and verified functionality of [Type] appliances.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
  • Maintained inventory of repair supplies worth over $[Amount], keeping detailed records to prevent disruptions in work.

Scale Technician

Industrial Scales and Measurement
11.2023 - Current
  • Conducted routine inspections to identify potential problems before they escalated into major issues.
  • Enhanced customer satisfaction by troubleshooting and resolving scale issues promptly.
  • Remained up-to-date on latest industry developments through continuous learning opportunities such as seminars, workshops, or trade shows.
  • Improved scale accuracy by conducting regular maintenance and calibration.

Education

GED -

Alvin High School
Alvin, TX
05.1998

Skills

  • Managing Schedules
  • Fault Tracing
  • Refrigeration Understanding
  • Appliance Maintenance
  • Safe Work Practices
  • Maintaining Inventory
  • Service Records
  • Appliance Testing
  • Diagnosing Problems
  • Hand Instruments
  • Performing Maintenance
  • Troubleshooting Faults

Certification

  • Certified EPA Type 1, Conns Home Plus - [current]
  • Licensed CDL Class B Scale Technician - current
  • TWIC
  • HASC

Timeline

Scale Technician

Industrial Scales and Measurement
11.2023 - Current

Appliance Repair Technician

Conns Home Plus Warehouse
03.2023 - 11.2023

Appliance Repair Technician

Geek Squad - Best Buy
08.2021 - 02.2023

Home Theater Install

Geek Squad - Best Buy
02.2015 - 03.2018

Project Team Lead

Best Buy Inc
08.2008 - 02.2015

Warehouse Supervisor

Circuit City Stores
09.1998 - 08.2008

GED -

Alvin High School

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