Sebastian Moore
Kappa Sigma Fraternity
EL PASO
4
years of professional experience
Computer Engineering student with hands-on experience in customer service, PC hardware, and technical troubleshooting. Strong analytical and problem-solving skills developed through coursework in circuits and digital systems. Eager to apply technical knowledge, learn quickly, and contribute to testing, diagnosing, and repairing server hardware in a fast-paced data center environment.
Work History
Consultation Agent
1 Year 2 Months- Resolved customer inquiries efficiently, ensuring timely follow-up and issue resolution.
- Diagnosed and resolved complex technical issues to enhance customer satisfaction and operational efficiency.
- Collaborated with cross-functional teams to streamline repair processes and reduce turnaround times.
- Mentored junior agents, providing guidance on troubleshooting techniques and best practices for repairs.
- Assembled, maintained, and repaired system hardware.
Member
1 Year 11 Months- Contributed to Kappa Sigma mission by fostering fellowship, leadership, scholarship, and service among members.
- Completed over 40 hours of community service in three months through organizing and participating in fraternity philanthropic events and local initiatives.
- Coordinated events with members to support nonprofit causes and advance community development projects.
Tier 1 Agent Help Desk Veteran Affairs
1 Year 4 Months- Provide first-level technical support for VA staff and clients, ensuring timely resolution of IT issues.
- Troubleshoot hardware, software, and network problems, maintaining a 90% first-call resolution rate.
- Document and escalate incidents to ensure compliance with VA’s protocols and service standards.
- Configured workstations to meet security standards, enhancing operational functionality.
- Managed user access and permissions to facilitate timely deployment of updates and patches.
- Monitor and enforce compliance with VA security policies and procedures to ensure data integrity and confidentiality.
Sales Advisor/Apple Mobility Expert
1 Year 3 Months- Exceeded sales targets by 15% through effective customer engagement and product knowledge Maintained inventory levels at 95% or above for key products to reduce out-of-stock occurrences.
- Assisted customers with setup and activation of products and accessories using technical knowledge to enhance user experience.
- Exceeded sales targets by 15% through effective customer engagement and product knowledge; maintained inventory levels at 95% or above for key products to minimize out-of-stock occurrences.
- Achieved high customer satisfaction by engaging in friendly interactions and providing tailored solutions based on individual needs.
- Completed 40+ hours of ongoing training in the latest tech products to stay up to date with industry trends.
Education
Computer Engineering
- I am currently completing courses in computer science, robotics, and circuits.
- GPA: 3.4+ GPA
- Multiple Scholarship Recipient.
- Relevant Coursework: Circuits, Digital Design, Computer Organization & Architecture, Electronics.
Computer Engineering
Skills
Windows support
Software installation
Application support
Windows system repair
Diagnosing
Hardware repair
Technical Support
System diagnostics
Documenting
Time Management
Teamwork
Problem Solving
Accomplishments
- Maintained a 3.4+ GPA while balancing full-time employment and a full-time Computer Engineering course load.
- Awarded multiple academic scholarships for academic achievement.
- Recognized for strong customer service and technical problem-solving in retail technology support.
Software
- Windows 10/11
- Microsoft Windows Troubleshooting
- C Programming
- MATLAB
- Python
Timeline
Consultation Agent
Best Buy
06.2025 - CurrentRead More
Member
Kappa Sigma Fraternity
09.2024 - CurrentRead More
Tier 1 Agent Help Desk Veteran Affairs
Pearl Interactive
01.2024 - 05.2025Read More
Sales Advisor/Apple Mobility Expert
BestBuy
10.2022 - 01.2024Read More
El Paso Community College
Computer Engineering
Read More
University of Texas At El Paso
Computer Engineering
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