Fernando Sanchez

• Attended team meetings regularly to discuss updates on products, services and policies changes.
• Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
• Created detailed reports outlining the scope of work completed and recommendations for further action.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Show the customers the benefit of working with us in future when coming in to Best Buy.
• Maintained accurate records of client interactions and transactions.

• Assistance with computer and device setup, troubleshooting, and software issues.

• Offering guidance on how to use various devices and software effectively.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.