Juan Garcia
Edinburg
Summary
Dynamic professional with proven expertise in customer service and technical support, honing skills at Geek Squad - Best Buy. Excelled in remote support and effective communication, enhancing customer satisfaction and loyalty. Adept in software installation and bilingual support, consistently achieving resolutions with empathy and efficiency. Demonstrates exceptional teamwork and attention to detail, driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Consultation Agent
Geek Squad - Best Buy
08.2023 - Current
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Responded to customer inquiries and requests regarding insurance, membership and financial products.
- Recommended solutions depending on the customers technological problems.
- Collaborated with Apple for Iphone repairs.
Customer Service Representative
Academy Sports + Outdoors
05.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BBA - Accounting
The University of Texas Rio Grande Valley
Edinburg, TX05-2026
Skills
- Industry expertise
- Remote support
- Software installation
- Printer setup
- Software updates
- Data recovery
- System diagnostics
- Teamwork
- Customer service
- Time management
- Attention to detail
- Bilingual(English and Spanish)
- Effective communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Consultation Agent
Geek Squad - Best Buy
08.2023 - Current
Customer Service Representative
Academy Sports + Outdoors
05.2022 - 03.2024
BBA - Accounting
The University of Texas Rio Grande Valley
Similar Profiles
Graham BaerGraham Baer
Customer Service Cadet/Agent at Geek Squad - Best BuyCustomer Service Cadet/Agent at Geek Squad - Best Buy
Jackson ValleyJackson Valley
Geek Squad Supervisor at Geek Squad - Best BuyGeek Squad Supervisor at Geek Squad - Best Buy
Lenial DuffLenial Duff
Home Theater Installer at Geek Squad - Best BuyHome Theater Installer at Geek Squad - Best Buy
Chad McMillanChad McMillan
Repair Technician at Geek Squad - Best BuyRepair Technician at Geek Squad - Best Buy
Jennifer Iron CloudJennifer Iron Cloud
Cashier at MedCare PharmacyCashier at MedCare Pharmacy