Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Garcia

Edinburg

Summary

Dynamic Consultation Agent with expertise from Geek Squad - Best Buy, adept at delivering exceptional remote support and software installation. Proven ability to enhance customer satisfaction through effective troubleshooting and teamwork. Recognized for streamlining service processes, contributing to improved operational efficiency in technology consultations.

Offering a strong foundation in customer service and technical troubleshooting, eager to learn and grow in a dynamic environment. Brings the ability to rapidly acquire knowledge in new areas and apply strong problem-solving skills to assist clients effectively. Ready to use and develop communication and technical skills to become a student assistant.

Overview

3
3
years of professional experience

Work History

Consultation Agent

Geek Squad - Best Buy
08.2023 - Current
  • Provided exceptional customer support through troubleshooting and resolving technical issues for diverse electronic devices.
  • Educated customers on product features and benefits, enhancing their overall shopping experience and satisfaction.
  • Assisted in the installation and setup of various technology products, ensuring smooth operation for users.
  • Collaborated with team members to streamline service delivery processes, improving efficiency in consultation operations.

Cashier

Academy Sports and Outdoors
06.2022 - 07.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Managed cash drawer, ensuring accurate cash handling and reconciliation at end of shifts.
  • Maintained cleanliness and organization of checkout area, promoting a welcoming environment.

Education

MBA - Accounting

The University of Texas Rio Grande Valley
Edinburg, TX
11-2026

High School Diploma -

IDEA Pharr College Prep
Pharr, TX
04-2022

Skills

  • Industry expertise
  • Remote support
  • Software installation
  • Printer setup

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Consultation Agent

Geek Squad - Best Buy
08.2023 - Current

Cashier

Academy Sports and Outdoors
06.2022 - 07.2023

MBA - Accounting

The University of Texas Rio Grande Valley

High School Diploma -

IDEA Pharr College Prep

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