Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Miller

Fort Worth,TX

Summary

Confident with experience in help desk environments, assisting both employees and customers with technical issues. I have a year of experience at my current position, and I am a very high performer for the company. I also have 3 years of personal learning experience from the IT field from it being a personal hobby.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Consultation Agent

Geek Squad - Best Buy
08.2024 - Current
  • Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
  • Worked with multiple carriers and offered customers best insurance options for specific needs.
  • Monitored hardware, software, and peripheral performance against organizational expectations.
  • Installed hardware and repaired software in client’s devices.
  • Worked and highly experienced with all different Windows variants, MacOS, and iOS softwares.

Warehouse Worker

Walmart
  • Proven track record of excellence in fast-paced environments, showcased during my tenure at Walmart where I excelled in incident management and problem-solving
  • Skilled in software configuration and known for exceptional customer service abilities
  • Achieved significant improvements in operational efficiency, underscoring a commitment to quality and team success.

CAREGIVER

Family
01.2019 - 12.2021
  • Performed light housekeeping duties including laundry, meal preparation, and grocery shopping
  • Helped my mother with daily tasks, such as laundry, housekeeping, and shopping
  • Assisted my mother in activities of daily living to maintain health and dignity.

SHELF STOCKER

Walmart
01.2020 - 02.2021
  • Followed proper lifting procedures when moving heavy boxes or stacks of merchandise onto shelves
  • Managed time effectively by completing tasks within designated deadlines
  • Accurately stocked merchandise on shelves according to store layout specifications, while maintaining a neat and orderly work environment.

SERVER/BARTENDER

Tacomania
08.2018 - 10.2019
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Demonstrated ability to interact with customers in a friendly and professional manner.

HANDY MAN

GSS Oil Field Supply CO
01.2017 - 09.2018
  • Painted and sanded down parts
  • Operated forklift around the area
  • Moved parts around to specific areas.

Education

HIGH SCHOOL DIPLOMA -

Parkway High School
Bossier City, LA
05.2016

Skills

  • Very High Operating System Skillset
  • Microsoft Office365 Setup
  • Software Installation
  • iOS / MacOS Repair and Installation
  • Networking Repair and Setup
  • Computer Hardware Installation
  • Mobile Device Managemenent
  • General Knowledge of A
  • Data Migration
  • Outstanding Diagnostic Skills

Certification

Forklift Certification

Currently Studying to attain A+ Certification and will test soon.

Timeline

Consultation Agent

Geek Squad - Best Buy
08.2024 - Current

SHELF STOCKER

Walmart
01.2020 - 02.2021

CAREGIVER

Family
01.2019 - 12.2021

SERVER/BARTENDER

Tacomania
08.2018 - 10.2019

HANDY MAN

GSS Oil Field Supply CO
01.2017 - 09.2018

HIGH SCHOOL DIPLOMA -

Parkway High School

Warehouse Worker

Walmart

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