Richard Miller
Bossier City,LA
Summary
Confident with experience in help desk environments, assisting both employees and customers with technical issues. I do not have much experience employed somewhere, but I have spent the last few years getting into the IT field as a hobby and would like to turn it into a career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Consultation Agent
Geek Squad - Best Buy
08.2024 - Current
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
- Worked with multiple carriers and offered customers best insurance options for specific needs.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
Warehouse Worker
Walmart
- Proven track record of excellence in fast-paced environments, showcased during my tenure at Walmart where I excelled in incident management and problem-solving
- Skilled in software configuration and known for exceptional customer service abilities
- Achieved significant improvements in operational efficiency, underscoring a commitment to quality and team success.
CAREGIVER
Family
01.2019 - 12.2021
- Performed light housekeeping duties including laundry, meal preparation, and grocery shopping
- Helped my mother with daily tasks, such as laundry, housekeeping, and shopping
- Assisted my mother in activities of daily living to maintain health and dignity.
SHELF STOCKER
Walmart
01.2020 - 02.2021
- Followed proper lifting procedures when moving heavy boxes or stacks of merchandise onto shelves
- Managed time effectively by completing tasks within designated deadlines
- Accurately stocked merchandise on shelves according to store layout specifications, while maintaining a neat and orderly work environment.
SERVER/BARTENDER
Tacomania
08.2018 - 10.2019
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner.
HANDY MAN
GSS Oil Field Supply CO
01.2017 - 09.2018
- Painted and sanded down parts
- Operated forklift around the area
- Moved parts around to specific areas.
Education
HIGH SCHOOL DIPLOMA -
Parkway High School
Bossier City, LA05.2016
Skills
- Operating System Management
- Problem Solving
- Incident Management
- Hardware Installation
- Mobile Device Management
- Software Configuration
- General Knowledge of A
Certification
Forklift Certification
References
Carlye Abrams - Willis-Knighton, Family Friend/Mother Figure, (318) 550-1235, Carlye07@hotmail.com
Austin Harris- ARA Best Buy, Very good at their job and a great mentor. (513) 302-4181, austin.t.harris@outlook.com
Timeline
Consultation Agent
Geek Squad - Best Buy
08.2024 - Current
SHELF STOCKER
Walmart
01.2020 - 02.2021
CAREGIVER
Family
01.2019 - 12.2021
SERVER/BARTENDER
Tacomania
08.2018 - 10.2019
HANDY MAN
GSS Oil Field Supply CO
01.2017 - 09.2018
Warehouse Worker
Walmart
HIGH SCHOOL DIPLOMA -
Parkway High School
Forklift Certification
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