Jonathan Faulk
Wilmington,NC
Summary
A dedicated and results-driven professional with 7 years of experience in customer service and team leadership. Proven ability to thrive in fast-paced environments, troubleshoot complex technical issues, and adapt quickly to new challenges. Seeking a Fiber Products Associate position at Corning to leverage my technical skills, hands-on experience, and exceptional team-oriented mindset.
Overview
7
7
years of professional experience
Work History
Home Theater Agent
Geek Squad - Best Buy
06.2022 - Current
- Installed, configured, and serviced audio and home theater systems, ensuring excellent customer satisfaction.
- Assisted customers in troubleshooting complex tech setups, demonstrating strong problem-solving abilities.
- Worked independently and as part of a team to meet installation goals and deadlines.
- Trained and mentored new employees in product knowledge and customer service techniques.
- Supported team by managing schedules and coordinating appointments effectively.
Manager
Chick-fil-A
06.2018 - 06.2022
- Managed day-to-day operations, leading a team of 8 employees in a fast-paced environment.
- Analyzed customer feedback to drive service improvements and enhance overall guest experience.
- Ensured high standards of customer service and operational efficiency, achieving consistent positive feedback.
- Developed and implemented training programs for new hires and promoted teamwork to enhance productivity.
- Managed inventory, orders, and equipment maintenance, ensuring smooth operations.
Education
Associate of Arts -
Cape Fear Community College
05-2018
High School Diploma -
New Hanover High School
Wilmington, NC06-2016
Skills
- Positive attitude
- Customer service and care
- Problem-solving
- Goal-oriented mindset
Timeline
Home Theater Agent
Geek Squad - Best Buy
06.2022 - Current
Manager
Chick-fil-A
06.2018 - 06.2022
Associate of Arts -
Cape Fear Community College
High School Diploma -
New Hanover High School
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