Rakel Howard

Answering incoming calls to Assist clients with preparing tax returns. Helping navigate through and understand the lacerte program.

Trouble shooting, account access, software issues

Meeting quality standards and productivity

Computer skills, confidential information, good communication skills

• Responsible for enrolling Chronic care patients and informing them about the CCM and RPM Program. Working with different EMR systems like EclinicalWorks,1biospro,Myheart+ to enroll patients. Creating Excels to keep up with data and meet deadlines. Using skills like communication, medical terminology, and Patent advocacy.

• Knowledge of technology, spreadsheets, high accuracy rates while entering large numbers of data, and database management towards completing the company’s goal. Transferring data from paper formats into computer files. Efficient in typing, data management, excel, and organization. Keeping records and payments accurate and up to date. Working with different EMR systems like Aetna, Trizetto, eClinicalWorks and DrChrono.

• Ability to manage office functions while being detailed-oriented and well-organized. Maintaining confidentiality, professionalism, and prioritizing. Using Microsoft Word, the ability to work under pressure and problem-solving. Knowledge of claims processing, verifying health insurance, HIPAA, medical terminology, and scheduling 20+ patients daily. Phone operation.

• Being hands on with dimensions and inspection of tubing. Highly knowledgeable in laboratory equipment and testing to perform quality checks. Testing different samples to match data. Mathematical reasoning, Organizing, multitasking.

• Manage large amounts of inbound and outbound calls promptly by following call center scripts when handling different topics. Identifying customers' needs, understanding information, researching every issue, and providing solutions to problems by clarifying issues. Scheduling appointments for patients.

• Promote upcoming sales and products to customers. Handling large amounts of sales at one time. Planning, negotiating, and building relationships to maximize company growth.
• Ticket Office
• Recruiting