Rakesh Pal
Mountain House,USA
Overview
22
22
years of professional experience
Work History
Sr. Technical Account Manager / Solution Architect
Amazon Web Services
10.2022 - Current
- Updated training manuals with detailed information on equipment setup and troubleshooting; reduced 90% of customer complaints.
- Conducted analyses of industry operations and provided answers to 40+ business owners, increasing their 2022 sales profit by 33%.
- Created a thorough cost analysis model to gauge changes in efficiency for 50+ mid-market workstation upgrade projects.
- Led CSP/On-Prem to AWS migration for an Enterprise customers.
- Led the end-to-end migration of enterprise customer workloads from on-premises/CSP environments to AWS, defining data migration strategies and ensuring alignment with business objectives.
- Architected and executed data center migrations to VMware vSphere virtual environments, developing automation scripts that streamlined the process and minimized downtime.
- Guided customers through Infrastructure Event Management (IEM) processes for major migrations, new acquisitions, and large-scale product launches on AWS.
- Advised leadership on translating business requirements into modernized infrastructure and automation solutions, acting as a key technical liaison between clients and engineering teams.
- Accelerated cloud adoption by providing architectural guidance, defining data migration strategies, aligning their business needs with AWS managed services, removing blockers, escalation management, driving internal and external executive communication and advocating for product features.
- Led the migration of multiple applications to the cloud, which reduced deployment time by 75% and increased system performance.
- Championed cloud security best practices that enhanced compliance with industry regulations by 100% and zero security issues.
- Collaborated with development, operations, security, and cross-functional teams, ensuring cloud solutions aligned with business requirements.
Sr. Technical Account Manager/ Solution Consultant
Google
01.2022 - Current
- Serve as trusted business and technology advisor to large Google enterprise customers.
- Maintained excellent healthy business relationships resulting in exceeding year over year revenue.
- Maintain product, platform, and industry knowledge necessary to offer broad support to customers increasing the ability to recognize new business opportunities.
- Work with technical support team to ensure full understanding of client requirements.
- Participate, as needed, in the development of product documentation, User Manuals, Training Presentations, Exercises, Quick Reference Guides and Other Support Materials.
- Work closely with Oracle's Product and Engineering teams to spec new products and features, create documentation, and prioritize the product roadmap.
- Serve as the customer's 'go-to' technical resource for definitive answers to challenging internal issues.
Technical Account Manager / Solution Architect
Amazon Web Services (AWS)
01.2020 - 01.2022
- Managed largest key accounts generating $30m + annually.
- Worked very closely with Global Project Teams including IT architects, Operational Architects to ensure the solution is compatible and a long term fit for the company.
- Managed 200+ AWS enterprise client accounts, maintaining a client satisfaction score of 98%.
- Successfully closed $4 millions of client EDP (Enterprise Discounted Program) contract for 3 years.
- Educate customers of all sizes on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Worked closely with senior management, engineering, and product developers to resolve stop-ship issues, providing resolutions working along with account team (SA and AM).
- Helped customer in driving IEMs (Infrastructure Event Management) for their major product launches and business changes and new acquisitions.
- Worked closely with customer executives to identify new business opportunities and implemented AWS technologies to increase return on investment and reduce costs.
- Maintained excellent healthy business relationships resulting in exceeding service revenue.
- Partnered with product managers, and other engineering team to build a product feature request for AWS services based on customer feedback.
- In collaboration with the Legal Recruiting and the Diversity Team, manage the firm's diversity recruiting efforts, including the Diversity Outreach Teams.
- Develop and manage the sales pipeline by engaging with prospects, partners, and key customers.
- Work closely with the customer to ensure that they understand relevant cloud use cases, are successful using AWS services, and are able to build the technical resources required to fully embrace cloud services.
- Become a Global Master trainer for the new hire TAMs within 8 months of joining the AWS.
Sr. Cloud Architect / Project Manager
Cognizant Technology Solutions
05.2016 - 01.2020
- Design, architect, and implement next generation system architecture and automation solutions.
- Working on New RFP for client projects on GCP.
- Implement, maintain, and improve Continuous Integration and Continuous Delivery (CI/CD) environments.
- Own and lead initiatives to define, design, and implement DevOps solutions, which includes reference architectures, estimates, and costing.
- Advise business and technology delivery leadership on how to translate the client's infrastructure and automation business requirements into executable technology solutions.
- Act as a technical liaison between clients, service engineering teams and support.
- Review and audit of existing solution, design and system architecture.
- Collaborate with executive-level management in the development of performance goals and long-term operational plans.
- Set strategic goals for operational efficiency and increased productivity.
- Analyze current operational processes and performance, recommending solutions for improvement when necessary.
- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
- Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
- Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment.
Infrastructure Architect
Tata Consultancy Services
09.2010 - 05.2016
- Determining customer requirements and designing VMware-based solutions architectures spanning VMware's product portfolio from the vCloud Suite to the Horizon Suite to meet the functional and business requirements of a range clients of various sizes and across verticals.
- Educating customers and internal staff on VMware products offerings and best practices for combining solutions to create private and hybrid clouds.
- Mentoring and providing quality assurance oversight to professional services engineers during the course of technical engagements to ensure that VMware solutions were delivered in accordance with best practices and professionalism.
- Performed hands-on technical implementation, troubleshooting, and remediation on complex client projects requiring high-touch or strategic vision.
- Architecture, design, install, configure VMware ESX, ESXi, within VI3, vSphere 4 and vSphere 5 environments with VirtualCenter management, vCloud Director, Consolidated Backup, DRS, HA, DPM, vMotion, VMware Data Recovery, VMware Site Recovery Manager (SRM), vCenter Operations Manager.
- Experience with Cisco UCS, Virtual Infrastructure on VMware, Installation, Upgrades and Patching.
- Converted Cisco UCS local service profile to global service profile.
- Experience as an Openstack administrator in creating, managing users, roles, groups, domains, services, endpoints; managing quotas, instances, snapshots, metadata, creating new images; managing and creating networks, routers, subnets, allocation pools; managing swift objects, time stamps, cinder volumes; using heat templates and troubleshooting.
- Upgraded UCS domain firmware ver. from 2.2(3f) to 3.1(1e).
Implementation Engineer
Infinite Computer Solutions
05.2010 - 09.2010
- I worked as an Implementation engineer to build the customer infrastructure on VMWare and also help customers to migrate their data center over to virtual environment on VMWare vSphere.
- Developed the automation scripts to migrate the data from data center to VMWare.
- Configured and deployed VMware SRM for Disaster Recovery/ Business Continuity.
Subject Matter Expert (SME)
Sutherland Global Services
01.2007 - 05.2010
- Designed and implemented multi-tenant vSphere - Active Directory infrastructure supporting five separate directory domains.
- Developed business use case and decision tree diagrams for virtual desktop infrastructure implementation and support.
- Detailed Design documentation for multi-tenant and virtual desktop infrastructure greenfield technology implementation.
Sr. Hardware Engineer
Millennium Computer
11.2003 - 12.2006
- Provided the onsite support for the Indian Banks and other corporate companies.
- Installation of application and troubleshooting applications and servers.
- Provided the high-end support for servers (IBM and HP).
Education
Bachelor of Engineering - Computer Science And Engineering
Dr. Bhim Rao Ambedkar University
Agra, India05-2002
Timeline
Sr. Technical Account Manager / Solution Architect
Amazon Web Services
10.2022 - Current
Sr. Technical Account Manager/ Solution Consultant
Google
01.2022 - Current
Technical Account Manager / Solution Architect
Amazon Web Services (AWS)
01.2020 - 01.2022
Sr. Cloud Architect / Project Manager
Cognizant Technology Solutions
05.2016 - 01.2020
Infrastructure Architect
Tata Consultancy Services
09.2010 - 05.2016
Implementation Engineer
Infinite Computer Solutions
05.2010 - 09.2010
Subject Matter Expert (SME)
Sutherland Global Services
01.2007 - 05.2010
Sr. Hardware Engineer
Millennium Computer
11.2003 - 12.2006
Bachelor of Engineering - Computer Science And Engineering
Dr. Bhim Rao Ambedkar University
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