Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rakesh Konda

Rakesh Konda

Newark,CA

Summary

A results-driven leader and solutions architect with over 14 years of expertise in software development, specializing in web application engineering and digital transformation. With 10+ years dedicated to web application development, I have mastered Adobe Experience Manager (AEM), Adobe Target, Adobe Analytics, AEM Guides (CCMS), and other key technologies in Adobe's suite. For more than 4 years, I’ve successfully led high-performing teams, delivering multilingual, multi-site web solutions for marketing and customer support. My experience extends to implementing advanced search technologies such as Apache SOLR, Elastic Search, Amazon Cloud Search, Coveo, and Adobe Search & Promote. I specialize in implementing AEM Guides (DITA-based CCMS) for technical documentation, streamlining content authoring, and improving scalability. I’ve optimized metadata management and enhanced search functionalities, boosting content discoverability and overall efficiency by 30%.

Overview

14
14
years of professional experience

Work History

Engineering Team Lead

RingCentral
04.2022 - Current
  • Transformed RingCentral's Technical Documentation: Spearheaded the migration of over 6000 knowledge base articles from ContentFul and Salesforce to AEM Guides, a DITA-based Component Content Management System (CCMS)
  • Leveraged DITA XML for content modeling and reuse, ensuring documentation scalability and consistency across multiple platforms
  • Optimized CCMS & Metadata Management: Played a pivotal role in maturing and optimizing AEM Guides, implementing structured content tools and advanced metadata management
  • This initiative streamlined the authoring process, enhanced content discoverability, and increased documentation throughput by 30%
  • Implemented Advanced Metadata & Taxonomy Systems: Led the development of a comprehensive metadata tagging and taxonomy system, resulting in a 40% increase in data retrieval speed
  • Collaborated closely with technical writers to standardize tagging and classification, improving efficiency for internal teams and end users
  • AI Integration: Led the integration of Google Vertex AI, automating data feeds from AEM Guides
  • This ensured the chatbot remained efficient and up-to-date, enhancing self-service capabilities and boosting customer engagement and improved NPS
  • Managed Engineering Team: Oversaw a team of 10+ engineers, successfully delivering five websites, including ringcentral.com, support.ringcentral.com, and partner sites
  • Guided various initiatives within the organization, ensuring high-quality outcomes and alignment with business objectives
  • Cross-Functional Collaboration & Agile Leadership: Worked closely with product, development, and writing teams to align content architecture with business needs
  • Facilitated weekly sprint planning, improving team productivity by 20% and driving consistent on-time project delivery
  • Developed Scalable Content Models: Established advanced content architecture standards to ensure consistency across products, supporting the growing scope of RingCentral's documentation needs
  • This included multilingual localization and the integration of AI-driven search features like smart snippets to enhance user self-service experiences
  • Content Optimization for Marketing & Customer Support: Developed custom AEM components for marketing, integrating creative team designs and enhancing web functionalities
  • Delivered innovative solutions for the Help Center in the RingCentral app, increasing customer engagement by 25%
  • System Integration & Workflow Automation: Integrated Workday, SkillJar, Adobe Marketo, SFDC, and other external systems with AEM to support critical business functions such as recruitment, lead management, and case management
  • Revenue Growth Through Upselling Strategies: Developed and implemented targeted marketing campaigns and upselling strategies in collaboration with cross-functional teams, contributing to revenue growth

Principal Software Engineer

RingCentral
02.2019 - 04.2022
  • Complete AEM Overhaul: Led a full re-architecture of RingCentral.com's AEM platform, improving site speed, scalability, and performance across 3,000+ pages
  • End-to-End Localization with XTM: Integrated XTM for translation management, automating content localization across 10+ countries and 5 languages, reducing translation time by 50%
  • Salesforce Case Management Integration: Integrated Salesforce Case Management via RESTful APIs, enhancing support workflows and customer satisfaction by 25%
  • Support Site Migration: Migrated the Support Site from Salesforce to AEM, maintaining content integrity and improving site management and usability
  • SSO & Unified Login: Implemented Single Sign-On and unified login, streamlining user authentication and reducing login issues by 40%
  • Custom Workflows: Developed tailored AEM workflows to streamline content approval, reducing time-to-publish by 35%
  • Multi-Site Management (MSM): Utilized AEM MSM to manage global content efficiently, reducing rollout times by 30%
  • AI-Powered Chatbot Integration: Integrated Google Vertex AI with AEM Guides, enhancing self-service capabilities and boosting customer engagement by 25%
  • Custom AEM Components: Developed dynamic AEM components, incorporating Adobe Target to deliver personalized content, driving a 20% improvement in user engagement
  • Contentful & Salesforce Migration: Migrated 6,000+ articles from Contentful and 3,000 pages from Salesforce to AEM, optimizing for SEO and performance
  • Advanced Search with Coveo: Integrated Coveo to enhance site search, increasing search engagement by 20%
  • Automation & Efficiency: Automated metadata tagging and workflows with Python and Groovy scripts, cutting manual effort by 30%
  • Team Leadership: Managed a team of 10+ engineers, mentoring junior developers and improving team productivity by 20% through Agile practices
  • Cross-Functional Collaboration: Worked with marketing, legal, and design teams to ensure on-time delivery of complex web projects while maintaining quality standards

Senior Software Engineer, AEM Developer

Stanford Health Care
08.2014 - 02.2019
  • Business Alignment & Technical Solutions: Worked closely with Stanford Health Care's content and business teams to understand requirements and provide backend solutions that aligned with their needs
  • Focused on building scalable, efficient solutions
  • AEM Backend Expertise: Spearheaded backend development efforts on Adobe Experience Manager (AEM 6.2 and CQ 5.6), creating new feature sets using Core Java, Apache Sling, and Adobe APIs
  • Integrated third-party tools such as Adobe Search & Promote, Adobe Target, and Adobe Tag Manager, enhancing the platform's functionality and personalization
  • Automated Importers & API Development: Enhanced and maintained the Physician Profile Importer, ensuring the website was updated with new doctor profiles automatically
  • Developed custom REST-based APIs using Adobe CQ to deliver content to both public platforms and internal systems, enabling smooth content access across different touch-points
  • Search & Promote Optimization: Optimized search results using Adobe Search & Promote, fine-tuning configurations to improve user search experience and relevance
  • Integrated search functionalities to deliver faster, more accurate results for both end-users and content authors
  • Content Authoring & Reporting: Generated content feeds and custom reports to help business teams identify content gaps
  • This led to streamlined content authoring processes and more efficient management of multilingual, multi-site content
  • Cross-Platform Integration: Integrated AEM-based applications with other Adobe tools and external systems to ensure a seamless user experience across platforms
  • Implemented features that supported dynamic content updates and localization for enhanced user engagement
  • Leadership & Code Quality: Led feature development, conducting peer code reviews to ensure high-quality code and on-time project delivery
  • Communicated release timelines and re-prioritized tasks based on shifting business goals, ensuring alignment across teams

Software Engineer

Sony Network Entertainment Int'l (SNEI)
10.2013 - 07.2014
  • Designed and developed RESTful web services using JAX-RS and Jersey Java API
  • Implemented SONAR for code quality and TestNG for Jenkins CI integration
  • Automated CI with Jenkins, GitHub, SONAR, SureFire Reports, and Groovy scripts for build reporting
  • Conducted peer code reviews, unit tests (JUnit, TestNG), and ensured high-quality deliverables
  • Managed release engineering for seamless application deployment to production environments

Java Developer

Ask.com
05.2011 - 10.2013
  • Delivered high-quality SEM/SEO solutions by understanding business requirements and implementing software solutions using technologies such as HTML, JavaScript, Hadoop, and Amazon EC2
  • Developed new features on Struts-based SEM-Tools using Java, Spring, MySQL, and REST/SOAP services
  • Designed 'Phoenix,' an automated bidding system, and integrated BigData analytics with legacy systems
  • Managed deployments, database capacity, and post-production support using Zenoss and AWS infrastructure
  • Conducted peer code reviews, unit testing (JUnit, TestNG), and system-level testing to ensure deliverable quality

System Analyst (Associate Engineer)

Cognizant Technology Solutions
05.2011 - 10.2013
  • Ensured high-quality deliverables for Ask.com SEM/SEO projects by understanding business needs and implementing solutions using technologies like HTML, JavaScript, Google AdWords API, Hadoop, and Amazon EC2
  • Developed new feature sets for the Struts-based SEM-Tools web app, leveraging Core Java, Spring, MySQL, and REST/SOAP web services
  • Designed and developed 'Phoenix,' an automated bidding system for SEM business, integrating Big Data analytics with SEMTools using Hadoop
  • Managed feature releases and communicated with business users to prioritize tasks based on business needs
  • Conducted unit and system-level testing (JUnit, TestNG), peer reviews, and ensured smooth deployments with post-production support via Zenoss monitoring tools

Education

Master of Science - Computer Science

Texas Tech University
Lubbock, TX
05-2012

Bachelor of Science - Information Technology

Osmania University
Hyderabad, Telangana, India
05-2010

Skills

Tools & Technologies:

  • Industry Knowledge: Website Administration, Web Technologies, Project Management Software, Requirements Management, Solution Architecture, Agile Software Development, Digital Marketing Strategies (SEO/SEM), Web Content Management, Localization/Globalization (Multi-Site Management), Documentation (DITA), Web Development, Continuous Integration (CI/CD), Technical Planning, Scrum, and Software Development
  • Adobe Stack: Adobe Experience Manager (AEM), Adobe Search & Promote, Adobe Analytics, Adobe Target, AEM Guides (CCMS), Adobe Launch
  • Backend & Web Development: Java, J2EE, Apache Sling, Apache Felix, Struts, Hibernate, MySQL, RESTful Web Services, Swagger API, Open API
  • Cloud & DevOps: Amazon Web Services (AWS), Amazon EC2, Amazon Lambda, Amazon Cognito, Jenkins, GitHub, SONAR, Docker
  • Big Data & ETL: Cloudera Hadoop, Hive, HBase, Pentaho Data Integration, Apache SOLR, Elastic Search, Coveo
  • Other: Firebase, HTML, CSS, JavaScript, jQuery, TestNG, JUnit, SOAP UI, SQL
  • Interpersonal Skills: Strong Leadership, Collaboration, Problem Solving, Project Management, and Effective Communication for Stakeholder Engagement and Cross-functional Teamwork

Timeline

Engineering Team Lead

RingCentral
04.2022 - Current

Principal Software Engineer

RingCentral
02.2019 - 04.2022

Senior Software Engineer, AEM Developer

Stanford Health Care
08.2014 - 02.2019

Software Engineer

Sony Network Entertainment Int'l (SNEI)
10.2013 - 07.2014

Java Developer

Ask.com
05.2011 - 10.2013

System Analyst (Associate Engineer)

Cognizant Technology Solutions
05.2011 - 10.2013

Master of Science - Computer Science

Texas Tech University

Bachelor of Science - Information Technology

Osmania University

Similar Profiles

  • Matt Walker

    Matt WalkerMatt Walker

    Senior Account Executive - Enterprise at RingCentralSenior Account Executive - Enterprise at RingCentral

    View Profile
  • ALFRED MART LOZANO

    ALFRED MART LOZANOALFRED MART LOZANO

    Sales Development Representative at RingCentralSales Development Representative at RingCentral

    View Profile
  • MAX SCHOSID

    MAX SCHOSIDMAX SCHOSID

    Director - Channel Content Marketing & Communications at RingCentralDirector - Channel Content Marketing & Communications at RingCentral

    View Profile
Rakesh Konda