RAKIB CHOWDHURY
New York City,NY
Summary
Customer Service Representative with several years of experience in retail environments. Skilled in fostering strong client relationships and addressing customer needs with effective solutions. Experienced in managing multiple projects while ensuring accuracy and meeting deadlines. Bilingual with strong organizational capabilities and a solid foundation in accounting and finance transactions.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Rideshare Driver
UBER/LYFT
02.2024 - 06.2026
- Maintained clean, safe vehicle conditions to support positive rider experience and service ratings.
- Navigated GPS-enabled routing to select efficient paths and complete passenger pickups and drop-offs.
- Navigated optimized routes using GPS and traffic updates to maintain timely passenger pickups and drop-offs.
- Delivered professional customer service by assisting riders with trip expectations, luggage, and issue resolution.
- Maintained clean, safe vehicle conditions through routine inspections, fueling, and interior sanitation.
Cashier
Home Depot
07.2022 - 05.2024
- Processed customer transactions accurately using POS systems and cash registers.
- Greeted customers professionally and resolved checkout questions efficiently.
- Built relationships with customers to encourage repeat business.
Lead Sales Associate
Bloomingdale's/Macy’s
04.2018 - 03.2020
- Led sales floor operations, coaching associates on service standards, selling techniques, and brand presentation.
- Assisted customers with product selection, styling recommendations, and resolution of service concerns.
- Processed transactions accurately using POS systems, returns, exchanges, and payment methods.
- Maintained visual merchandising standards, floor recovery, and organized merchandise presentation.
Customer Service Representative
Domino's Pizza
11.2015 - 03.2018
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer inquiries, order issues, and delivery concerns with prompt, professional communication.
- Entered phone and online orders accurately using point-of-sale systems.
- Coordinated with kitchen staff to maintain order accuracy and timely service.
Education
High School Diploma -
Information Technology High School
Long Island City, NY06.2016
Skills
- Excellent navigation
- Customer service
- Adapts under pressure
- Retail Sales
- Scheduling
- Customer relations
- Ability to Work Under Pressure
- Time Managementtttt
- Sales techniques
- Operations
- Client satisfaction
- GPS navigation
- Strong work ethic
- Professionalism and courtesy
- Professional courtesy
- Transaction processing
- Client relations
LANGUAGES
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Rideshare Driver
UBER/LYFT
02.2024 - 06.2026
Cashier
Home Depot
07.2022 - 05.2024
Lead Sales Associate
Bloomingdale's/Macy’s
04.2018 - 03.2020
Customer Service Representative
Domino's Pizza
11.2015 - 03.2018
High School Diploma -
Information Technology High School