Rakim Huff
Cleveland,OH
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
MSO Call Center Representative
Aetna
10.2022 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Retail Store Associate
CVS Pharmacy
01.2019 - 09.2022
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
PSE Clerk
USPS
06.2022 - 08.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
Fulfillment Associate
Amazon
11.2019 - 03.2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Followed procedures at all times for personal and team safety.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Education
High School Diploma -
Lake Erie International High School
Cleveland, OH05.2019
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Operations
- Inbound phone calls
- Verbal and written communication
- Call Center Customer Service
- Call Control
- Answering questions
- Complaint resolution
- Appointment Scheduling
- Payment Processing
- Account updating
- Inbound Phone Call Management
- Technical Support
- Cash Handling
Timeline
MSO Call Center Representative
Aetna
10.2022 - 03.2024
PSE Clerk
USPS
06.2022 - 08.2022
Fulfillment Associate
Amazon
11.2019 - 03.2022
Retail Store Associate
CVS Pharmacy
01.2019 - 09.2022
High School Diploma -
Lake Erie International High School
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