Summary
Overview
Work History
Education
AREAS OF EXPERTISE
Timeline
Generic

RAKIRA JONES

Chicago,IL

Summary

Experienced professional with a strong foundation in client service, administrative support, and financial processes across fast paced, customer focused environments. Skilled in managing high volume interactions, resolving complex issues, and maintaining accuracy under pressure. Brings excellent communication, organizational and problem solving abilities with a proactive and detail oriented approach to improving workflow and enhancing customer experience.

Overview

5
5
years of professional experience

Work History

Financial Service Specialist

NORDSTROM
04.2024 - 11.2024
  • Provided expert-level support for complex inbound account inquiries, addressing issues related to Visa, Retail, Debit, Loyalty Program, and Gift Card products.
  • Troubleshot customer inquiries on online enrollment, password issues, and other online-related concerns, ensuring quick resolutions.
  • Managed new account applications across multiple platforms (store, online, promotional), ensuring accuracy and adherence to policies.
  • Processed and reviewed transactions, credit line increase requests, payments, and Nordstrom.com referrals.

Relationship Banker

BMO
02.2023 - 04.2024
  • Analyzed client financial data to identify opportunities for cross-selling and upselling, improving customer satisfaction and sales.
  • Managed a portfolio of 150+ clients, ensuring up-to-date and accurate records for personalized service.
  • Conducted financial needs assessments, offering tailored banking solutions to achieve client goals.
  • Cultivated strong client relationships through regular outreach and consistent, high-quality service.

Customer Service Agent

H&M
01.2020 - 08.2022
  • Resolved customer inquiries and complaints promptly, ensuring a positive experience for all clients.
  • Maintained accurate records of orders, returns, and customer interactions to ensure seamless service delivery.
  • Stayed current on product knowledge to provide detailed and relevant information to customers.
  • Collaborated with teams to ensure performance goals were met, contributing to overall company success.

Education

ILLINOIS STATE UNIVERSITY
Normal, IL

AREAS OF EXPERTISE

Financial Services | Relationship Management | Account Management | Communication | Problem Solving | Customer Support | Organization | Data Entry


Timeline

Financial Service Specialist

NORDSTROM
04.2024 - 11.2024

Relationship Banker

BMO
02.2023 - 04.2024

Customer Service Agent

H&M
01.2020 - 08.2022

ILLINOIS STATE UNIVERSITY

Similar Profiles

CREATE PROFILE
RAKIRA JONES