Rakita Gulledge
Troy
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Home Health-Aid
AAA Advantage Home Healthcare LLC
Detroit
12.2024 - Current
- Personal Care Assistance: Provide compassionate and attentive personal care to clients, including assistance with bathing, dressing, grooming, and toileting, while ensuring dignity and respect.
- Medication Management: Administer and monitor medications according to prescribed schedules, maintaining accurate records and communicating with healthcare professionals to ensure adherence to treatment plans.
- Health Monitoring: Conduct regular assessments of vital signs and report any changes in health status to medical professionals, ensuring timely intervention and continuity of care.
- Nutritional Support: Prepare and serve nutritious meals tailored to dietary needs and preferences, assisting with feeding when necessary to promote optimal health and well-being.
- Household Management: Perform light housekeeping duties, such as cleaning, laundry, and organizing, to maintain a safe and comfortable living environment for clients.
- Emotional and Social Support: Foster a supportive and empathetic relationship with clients, providing companionship and engaging in meaningful activities to enhance their quality of life.
- Documentation and Reporting: Maintain detailed and accurate records of care provided, changes in client condition, and any incidents, ensuring compliance with healthcare regulations and standards.
- Coordination with Healthcare Providers: Collaborate with nurses, doctors, and other healthcare professionals to develop and implement individualized care plans, ensuring comprehensive and coordinated care.
- Emergency Response: Respond promptly and effectively to medical emergencies, utilizing first aid and CPR skills to ensure client safety until professional medical assistance is available.
Front Desk Receptionist
Holiday Inn Express and Suites
Roseville
01.2024 - 12.2024
- Welcomed guests and provided exceptional customer service at front desk.
- Managed reservation system to ensure accurate guest bookings and check-ins.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
- Answered phone calls and addressed guest inquiries promptly and professionally.
- Assisted guests with check-out procedures and handled payment transactions efficiently.
- Collaborated with team members to enhance overall guest satisfaction experience.
- Processed guest requests for amenities, services, and information effectively.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Event Attendant
LAZ PARKING
Detroit
02.2022 - 12.2023
- Efficient and detail-oriented skilled in supporting the seamless execution of events.
- Provide exceptional customer service by greeting guests, assisting with inquiries, and addressing any concerns promptly.
- Collaborate with event coordinators to ensure adherence to event timelines and specifications.
- Monitor inventory and supplies, replenishing as needed to maintain smooth operations.
- Uphold safety and compliance standards, ensuring a secure and enjoyable environment for all attendees.
Education
Adult and Pediatric First Aid/CPR/AED -
American Red Cross Training Services
SouthfieldSurgical Technologist -
MedCerts
LivoniaHigh School Diploma -
The International School
Farmington HillsSkills
- Communication Skills
- Teamwork
- Leadership
- Time Management
- Adaptability
- Customer Service
- Attention to Detail
- Project Management
Timeline
Home Health-Aid
AAA Advantage Home Healthcare LLC
12.2024 - Current
Front Desk Receptionist
Holiday Inn Express and Suites
01.2024 - 12.2024
Event Attendant
LAZ PARKING
02.2022 - 12.2023
Adult and Pediatric First Aid/CPR/AED -
American Red Cross Training Services
Surgical Technologist -
MedCerts
High School Diploma -
The International School