Summary
Overview
Work History
Education
Skills
Projects
Timeline
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RAKIYA DENKINS

Charlotte,NC

Summary

Seasoned Case Manager with a proven track record at Alliance Center for Education, showcasing exceptional program development and implementation skills. Achieved measurable improvements in family outcomes through innovative strategies and a strong analytical mindset. Expert in Microsoft Office, complemented by outstanding communication abilities and a creative approach to problem-solving.

Overview

6
6
years of professional experience

Work History

Case Manager

Alliance Center for Education
Charlotte, NC
09.2021 - 11.2023
  • Managed 100+ families across 2 schools
  • Coordinated and provided comprehensive support a caseload of 100+ families
  • Developed individualized goals, leading to measurable improvements in family outcomes
  • Ensured family needs were met efficiently and effectively utilizing needs assessment data
  • Facilitated communication between families and service providers
  • Maintained detailed records
  • Demonstrated exceptional organizational skills, empathy, and the ability to handle multiple tasks simultaneously in a dynamic environment
  • Collaborated with multidisciplinary teams to address client needs, enhancing service delivery
  • Led team meetings on developing and enhancing program systems and efficiency

Program Assistant

Center for Community Transitions - Families Doing Time
US
04.2018 - 03.2020
  • Designed, implemented, and facilitated educational, informational, therapeutic and recreational programs and activities for elementary school students
  • Monitored and evaluated program performance to identify areas needing improvement
  • Gathered data from evaluations for reports to inform senior management
  • Analyzed and suggested cost-effective methods to efficiently allocate resources
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
  • Supervised, trained, and supported program interns, educating each on program operations and proper procedures
  • Addressed programmatic challenges and recommended ways to increase school, student, and family involvement
  • Managed a caseload of 40+ families with incarcerated family members.

Program Intern

Center for Community Transitions - Families Doing Time
Charlotte, NC

Program Assistant

Boys and Girls Club of Coastal Plains
Havelock, NC

Communications Intern

Southern Poverty Law Center
US

Account Management Intern

American Red Cross
US

Education

Master of Public Administration - Nonprofit Management

University of North Carolina At Charlotte
Charlotte, NC
05-2019

Bachelor of Arts in Communication Studies - Interpersonal and Organizational Relations

University of North Carolina At Chapel Hill
Chapel Hill, NC
05-2016

Skills

  • Non-profit family case management
  • Youth development and mentorship
  • Program evaluation, development, and implementation
  • Grant writing strategies and techniques
  • Analytical and creative mindset with an out of the box thinking approach
  • Proficient in SPSS and Microsoft Office
  • Versed in qualitative and quantitative research methods and data analysis
  • Exceptional verbal and written communication skills
  • Active listener and excellent organizational skills
  • Musically inclined: Guitar

Projects

MPA Individual Capstone Project, 01/2019 - 05/2019, Designed and conducted an analysis on North Carolina juvenile justice programs and juvenile crime rates; presented relevant research, findings, and implications for juvenile justice programs in Charlotte-Mecklenburg County. Provided in-depth analysis and critique of programmatic strengths and weaknesses. Contributed relevant recommendations for juvenile justice programs on program evaluation standards. Designed model for new program evaluation standards. Gathered data and compiled datasets. Conducted linear regression analysis in SPSS. Designed research study and report synthesizing key literature, findings, and recommendations. Created poster presentation and presented findings to public administration experts. MPA Team Capstone Project, 08/2018 - 12/2018, Conducted a needs assessment and feasibility study to determine the need for a research lab for the Master of Public Administration program. Facilitated group meetings and created agendas. Drafted needs assessment and feasibility study. Managed edits of all report drafts and final report. Interviewed major stakeholders on community needs. Gathered and synthesized research on local research labs. Designed survey and interview questions.

Timeline

Case Manager

Alliance Center for Education
09.2021 - 11.2023

Program Assistant

Center for Community Transitions - Families Doing Time
04.2018 - 03.2020

Program Intern

Center for Community Transitions - Families Doing Time

Program Assistant

Boys and Girls Club of Coastal Plains

Communications Intern

Southern Poverty Law Center

Account Management Intern

American Red Cross

Master of Public Administration - Nonprofit Management

University of North Carolina At Charlotte

Bachelor of Arts in Communication Studies - Interpersonal and Organizational Relations

University of North Carolina At Chapel Hill
RAKIYA DENKINS